Pranjal Balan
Toronto,ON
Summary
Dynamic luxury retail leader with a proven track record in driving sales, developing high-performing teams, and delivering exceptional client experiences. Skilled in consultative selling, operational excellence, and KPI-driven strategies, with experience leading large teams across multiple locations. Adept at building long-term client relationships, executing promotional strategy, and optimizing store performance, seeking to leverage leadership and business acumen to contribute to a top-tier luxury retail brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Michael Kors Canada
Edmonton, Alberta
04.2024 - Current
- Achieved $6M in annual sales, a 17.7% YoY increase, by optimizing team performance, clienteling, and sales operations.
- Improved conversion rate by 3%, and units per transaction by 8%, boosting overall revenue per customer.
- Led a team of 19 associates, driving 18% higher productivity, and fostering consultative selling and upselling skills.
- Collaborated with the Pricing & Promotions team to analyze KPIs and adjust strategies, increasing revenue and repeat customer sales by 25%.
- Oversaw all operations, compliance, and audits, maintaining 100% adherence to corporate standards.
Associate Manager
Cineplex VIP
Toronto, Ontario
10.2022 - 03.2024
- Supervised a team of 42 staff members in a high-volume, fast-paced VIP environment, achieving over 95% guest satisfaction scores.
- Increased per-customer revenue by 10% through targeted upselling and cross-selling initiatives.
- Trained, coached, and developed staff on service excellence, resulting in a 20% higher team productivity and improved operational efficiency.
- Managed scheduling, performance tracking, and daily operations, ensuring 100% compliance with company policies.
Sales Lead Keyholder
Hugo Boss
Toronto, Ontario
09.2022 - 08.2023
- Supported store leadership in achieving $3.2M in annual sales, contributing to a 12% YoY growth through VIP clienteling and personalized wardrobe consultations.
- Built and maintained relationships with high-value clients, increasing repeat business by 20% over the previous year.
- Assisted in visual merchandising and promotional execution, optimizing product presentation to drive engagement and sales.
Education
Post-Graduate Certificate - Marketing Management And Research
York University
Toronto01-2024
Post-Graduate Certificate - International Business Management
Seneca College of Applied Arts And Technology
North York01-2023
Bachelor of Science - Information Technology
Mumbai University
Mumbai08-2022
Skills
- Luxury Clienteling & Needs-Based Consultations
- Sales Growth & Revenue Optimization
- Team Leadership, Coaching & Development
- KPI Analysis & Performance Monitoring
- Upselling, Cross-Selling & Promotions Execution
- Operational Management, Compliance & Audits
- CRM & Client Data Capture
- Adaptability in Fast-Paced, High-Volume Environments
- Communication, Problem Solving & Conflict Resolution
Certification
- The Strategy of Content Marketing (University of California)- ongoing
- Foundations of Digital Marketing and E-commerce (Google)
- Social Media Management (Meta)-ongoing
- Brand Management (London Business School)-ongoing
- Social Marketing (Hootsuite)
- Smart Serve Ontario (AGCO, Ontario)
- Learning Canva (LinkedIn)
- Learning Adobe Spark (LinkedIn)
- Google Analytics (Google)
- Inbound Marketing (HubSpot)
- Inbound Sales (HubSpot)
Timeline
Assistant Store Manager
Michael Kors Canada
04.2024 - Current
Associate Manager
Cineplex VIP
10.2022 - 03.2024
Sales Lead Keyholder
Hugo Boss
09.2022 - 08.2023
Post-Graduate Certificate - Marketing Management And Research
York University
Post-Graduate Certificate - International Business Management
Seneca College of Applied Arts And Technology
Bachelor of Science - Information Technology
Mumbai University