Dhriti Dhriti
Halifax,Canada
Summary
Passionate and diligent professional dedicated to achieving short and long-term goals by effectively and efficiently completing tasks. Possessing over 4 years of customer service experience, continuously learning and growing while valuing both time and human values.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Eastlink
06.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly. Maintained sales reports.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Actively participated in team meetings continuously seeking opportunities to enhance skills and provide exceptional customer service.
Customer Service Representative
IRVING GAS STATION
08.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Brand Ambassador
Dimaond marketing
06.2022 - 09.2022
Cashier
Pizza Pizza Limited
04.2021 - 03.2022
Production Associate
Goodfood
10.2020 - 03.2021
Education
DCS / DEC - Business administration
LaSalle College
Montréal, QC12.2021
High school diploma or GED - Commerce
Vasant valley public school
01.2019
Skills
- Customer relationship management
- conflict resolution
- Data entry
- Active listening
- Building rapport
- Critical thinking
- Service upselling
- Microsoft power apps (computer management)
- Sage accounting software
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Personal Information
Willing To Relocate: Anywhere
Certification
- QuickBooks ProAdvisor Certification – Intuit QuickBooks.
- Sage 50 Certification- Sage Group plc.
Timeline
Customer Service Specialist
Eastlink
06.2024 - Current
Customer Service Representative
IRVING GAS STATION
08.2022 - 03.2024
Brand Ambassador
Dimaond marketing
06.2022 - 09.2022
Cashier
Pizza Pizza Limited
04.2021 - 03.2022
Production Associate
Goodfood
10.2020 - 03.2021
High school diploma or GED - Commerce
Vasant valley public school
DCS / DEC - Business administration
LaSalle College
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