Dhivyah Jawahar
Summary
Driven and forward thinking analyst with 4+ years background in business operations. Instrumental in devising and updating operations policies and procedures by analyzing reports and documents, reviewing customer feedback and collaborating with other key leaders. Excellent in engaging stakeholders
Overview
9
9
years of professional experience
Work History
SENIOR SETTLEMENTS ANALYST (Contract)
Bank of Nova Scotia
Toronto, ON
02.2023 - Current
- Monitored the intraday and next day trade and cash reconciliation of client accounts and internal accounts
- Handled the trade settlements for OTC derivative products like FX, Fixed Income, Equities, Bond forwards, NDF, Total return swap, CDS
- Performed post trade activities for the trades settled through STP
- Worked hand in hand with Product Control Group to review P&L impact due to break resolution
- Collaborated with trading desk, middle office, prime brokerage for confirmation on breaks in GL accounts and P&L
- Worked with the technology team to fix open issues in the automation
- Mentored and managed a team of 4, to support the remediation and BAU trade settlements.
BUSINESS ANALYST (Contract)
CIBC Mellon
Toronto, ON
05.2022 - 10.2022
- Assisted with efforts to track, evaluate and report on SWIFT MT message types like MT999, MT300, MT530 for client profiles
- Boosted data migration process by extracting, cleansing, loading and verifying client profile data for over 7000 clients.
- Assisted with the client conversion project by liaising with different business groups and obtaining information.
- Owned and managed the change log to monitor change management process
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
OPERATIONS EXECUTIVE
Ebury Partners Canada
Toronto, ON
11.2019 - 05.2022
- Performed over 400 FX trade settlement per month, with counterparties, exchanges and regional power operators.
- Booked and verified swaps for FX trades on Barx log, Citi Velocity and SOCGEN trading platforms
- Processed end-of-day account reconciliation, verifying deposits and rectifying discrepancies for over 2000 transactions per day
- Processed domestic and international wire payments, bill payment, faster payment and SEPA payments in accordance with dealer and client requests.
- Managed payment processing for NA, EU, UK, EMEA and APAC regions.
- Managed RMA exchanges for MT199, MT103, MT300 messages via SWIFT network
- Worked as project lead, alongside tech team to successfully complete the implementation projects
- Carried out AML checks to align with the compliance policies of banks and the company
SENIOR MERCHANT SOLUTIONS SPECIALIST
TD Bank
Toronto, ON
02.2019 - 10.2019
- Processed and sent invoices, adjustments and credit memos to customers.
- Reviewed client data to ensure data gaps are minimized and managed
- Assisted in technical support process refinement to improve customer service and support.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
MERCHANT SPECIALIST
Groupon
Chennai, India
08.2017 - 03.2018
- Collected, tracked and organized data on Salesforce to ensure accuracy of information.
- Performed data analysis on Merchant Polls to identity trends and process gaps
- Reviewed and managed merchant deals on the website to keep it up to date
CATALOG ASSOCIATE
Amazon
Chennai, India
08.2015 - 03.2017
- Vendor Management - Accurate usage of SOP to support vendors and buyers in enhancing the retail selection on Amazon’s online catalog
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and metrics.
Education
PGDM - Project Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON12.2018
Bachelor of Science -
Hindustan University
Chennai, India06.2015
VISA STATUS
Sponsorship not required. Canadian citizen eligible to work for any employer without sponsorship, via TN Visa
Applications
- Salesforce Salesforce
- TLM
- JIRA
- Markitwire
- Bloomberg
- Finastra
- Citi Velocity
- WSS
- DTCC
References
References available upon request.
Timeline
SENIOR SETTLEMENTS ANALYST (Contract)
Bank of Nova Scotia
02.2023 - Current
BUSINESS ANALYST (Contract)
CIBC Mellon
05.2022 - 10.2022
OPERATIONS EXECUTIVE
Ebury Partners Canada
11.2019 - 05.2022
SENIOR MERCHANT SOLUTIONS SPECIALIST
TD Bank
02.2019 - 10.2019
MERCHANT SPECIALIST
Groupon
08.2017 - 03.2018
CATALOG ASSOCIATE
Amazon
08.2015 - 03.2017
PGDM - Project Management
Cambrian College of Applied Arts And Technology
Bachelor of Science -
Hindustan University
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