Dhivya Ravi

Key responsibilities:

• Greeted customers and provided exceptional customer service.
• Organized stockroom shelves according to size, color, or style.
• Ensured that the store's floors, windows, and displays were kept spotless.
• Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
• Scheduled shifts for fellow associates during peak traffic times.

Key responsibilities:

• Configuring and maintaining the ONE Card system.
• Providing technical support and coordination Supporting operational functions like onboarding staff and managing supplies.
• Generating reports and analyzing data for stakeholders.

• Under the guidance of shelter workers, helped with grooming and basic medical care.
• Assisted with the daily care and well-being of animals, including feeding, cleaning, and providing exercise and socialization.
• Assisted with administrative tasks, such as data entry, filing, and organizing adoption records.
• Collaborated with other volunteers and shelter staff to ensure a safe and nurturing environment for animals.

• Troubleshoot customer technical issues over email and online.
• Provided software installation instructions to customers.
• Investigated and escalated complex customer problems to higher-level technicians when necessary.
• Followed up with customers after resolving an issue to ensure satisfaction was achieved.
• Created customer accounts, updated customer profiles, and maintained records of customer interactions.