DHIVYA LAKSHMANAN
London,ON
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Program/Application Coordinator
ApplyBoard Inc
07.2019 - 09.2024
- Assist the agents/applicants with the entire application journey from application evaluation till Enrollment process
- Optimized user experience for clients through effective troubleshooting and technical support.
- Coordinated cross-functional teams effectively, resulting in improved efficiency and project success rates.
- Delivered detailed progress reports to management, keeping leadership informed about ongoing activities.
- Provided comprehensive support throughout the application lifecycle, contributing to long-term sustainability and effectiveness.
Claim Representative
Crawford & Company
08.2017 - 05.2019
- Performed various administrative functions, including filing paperwork, sorting mail
- Investigated complex claims thoroughly, resulting in fair settlements for both parties involved.
- Maintained comprehensive knowledge of insurance policies and regulations, leading to accurate decision-making on claim eligibility.
- Enhanced customer satisfaction by providing timely and accurate claim resolutions.
- Managed a high volume of claims, ensuring prompt attention to each case.
Mail Room Administrator
Manulife
09.2015 - 07.2017
- Used automated mail processing equipment to sort and collate mail
- Assisted in the development of new procedures for confidential document handling, increasing security measures within the organization.
- Received, sorted, and distributed incoming mail and packages.
- Monitored postage usage closely to minimize waste and reduce unnecessary expenses for the company.
- Collaborated with team members to ensure timely delivery of correspondence, contributing to overall company productivity.
Administrative Coordinator
Food Service of Ontario
09.2014 - 06.2015
- Provided statistical and budget reports and greeted and provided general support to visitors
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
Administrator
Allianz Global Assistance
02.2012 - 08.2014
- Presented insurance options to customers in knowledgeable and efficient manner in order to close sales on new policies
- Maintained personnel records and updated internal databases to support document management.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Education
MS Office -
India
Diploma - Police Foundations
TriOS College Business Technology Healthcare - Kitchener Campus
01.2017
Bachelor of Arts - Design and Visual Communications
India
01.2012
Skills
- Excellent interpersonal skills and verbal and written communication
- Aptitude for prioritizing tasks with an attention to details to ensure information accuracy
- Adapt researching and problem-solving capabilities
- Decision-Making Competence
- Incident Reporting
Languages
English
Professional Working
Hindi
Elementary
Tamil
Full Professional
Telugu
Professional Working
Timeline
Program/Application Coordinator
ApplyBoard Inc
07.2019 - 09.2024
Claim Representative
Crawford & Company
08.2017 - 05.2019
Mail Room Administrator
Manulife
09.2015 - 07.2017
Administrative Coordinator
Food Service of Ontario
09.2014 - 06.2015
Administrator
Allianz Global Assistance
02.2012 - 08.2014
MS Office -
India
Diploma - Police Foundations
TriOS College Business Technology Healthcare - Kitchener Campus
Bachelor of Arts - Design and Visual Communications
India
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