Dhivia Joseph Vincent Raj
Mississauga,Ontario
Summary
Accomplished professional with strong technical skills in DB2, COBOL, CICS, JCL, Telon, and Data Dictionary. Proven ability in business analysis through effective requirements gathering and stakeholder engagement using agile methodologies. Expertise in Unified Modelling Language and design-level use case documentation. Recognized for problem-solving skills and data analysis proficiency, driving innovation and efficiency in projects.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Business Systems Analyst in Policy Admin system
Canada Life Assurance Company
MISSISSAUGA, Canada
08.2022 - Current
- Project management & Planning: Defined project scope, developed detailed task schedules, and identified technical alternatives to align with strategic business goals.
- Requirements Engineering: Translated complex business needs into actionable functional and non-functional specifications, user stories, and technical documentation.
- Stakeholder & Vendor Management: Facilitated alignment between cross-departmental teams and external vendors to ensure seamless delivery of new technology solutions. Partnered with third-party vendors to ensure 100% data accuracy and integrity, maintaining strict security protocols across all shared deliverables.
- Data & ETL Integration: Collaborated with ETL and development teams to design data structures, complex mapping logic, and transformation specifications for integrated systems. Increased operational efficiency by 30% on the ETL runtime by delivering quality specifications, enforcing precise SQL and transformation logics.
- Risk & Quality Assurance: Proactively identified project risks and partnered with QA teams to develop test strategies, use cases, and traceability matrices to ensure requirements were met.
- Implementation & Support: Guided teams through the full Software Development Life Cycle (SDLC), providing user training and resolving technical issues during the post-go-live warranty period.
Software Designer
RBS Business Services Private Limited India
Chennai, India
07.2015 - 07.2019
- Project & Stakeholder Management: Aligned project status, requirements, and delivery by partnering closely with business managers and key stakeholders, serving as the single point of contact for incident resolution and problem-solving.
- Agile Requirements Analysis: Translated complex client requirements into Agile epics and high-level user stories, actively participating in core Agile ceremonies including sprint planning, reviews, and retrospectives.
- Technical & Platform Expertise: Worked within core banking platforms leveraging Mainframe environments (COBOL, CICS, DB2, Web Services), managing data mapping, extraction, and workflow analysis. Enhanced efficiency by 50% by implementing the Mobile app using web service.
- Infrastructure & Environment Setup: Liaised with infrastructure teams to facilitate environment setup for mainframe components, including DB2 table structures and CICS transaction IDs.
- Testing & Quality Assurance: Managed entire end-to-end test cycles (UAT, functional, SIT, regression, unit), coordinating test case preparation and ensuring successful deployment and business sign-offs.
- Implementation & Deployment: Led product release planning and implementation activities using ServiceNow, leveraging JIRA and Confluence for project management and documentation.
- Bridging Gaps: Served as a vital liaison between stakeholders, vendor partners, development teams, and challenging third-party clients, effectively bridging gaps between technical and business terminologies.
Senior Software Engineer
BA Continuum pvt limited India
Chennai, India
07.2010 - 06.2015
- Full-Stack Mainframe Development: Delivered high-quality code using COBOL, JCL, CICS, DB2, and VSAM, ensuring the successful development of Remote Procedure Calls (RPCs) and batch statement programmes.
- Agile Delivery & Technical Design: Conducted feasibility analyses and contributed to project design within an Agile framework, facilitating rapid, error-free deployment even during late-stage requirement changes.
- End-to-End Testing Management: Autonomously managed the full testing lifecycle, including Unit Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT), while coordinating file validation with external partners.
- Configuration Management: Oversaw rigorous code versioning and deployment integrity by managing packages and software lifecycles through CA Endevor.
Education
B.E. - Electronics
Anna University
Tamil Nadu, India 06.2005 - 05.2009
Skills
- DB2, COBOL, CICS, JCL, Telon, Data Dictionary, Web Services, JSON
- Involved in usage of Postman for testing API-mainframe jobs
Technical skills
BA skills
- Requirements Elicitation, Stakeholder collaboration, Agile Methodologies
- Unified Modelling Language and creating design-level Use Case documents
- Problem solving
- Data analysis through Co-pilot
Certification
- IBM mainframe - AS390, DB2, CICS, COBOL
- Enabling business process improvement - Percepio certification
- BA planning and Monitoring - Percepio certification
- Automating data analysis with Co-pilot - Percepio certification
Languages
English
Advanced
French
Elementary
Accomplishments
- Silver award in BA Continuum. (2011)
- Bronze award in BA Continuum. (2012)
Timeline
Business Systems Analyst in Policy Admin system
Canada Life Assurance Company
08.2022 - Current
Software Designer
RBS Business Services Private Limited India
07.2015 - 07.2019
Senior Software Engineer
BA Continuum pvt limited India
07.2010 - 06.2015
B.E. - Electronics
Anna University
06.2005 - 05.2009