Dhirender Singh
Surrey,BC
Summary
Adept individual with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Pacific Coast Recovery Care
Burnaby, BC
08.2020 - Current
- Spearheaded daily correspondence with the law firms and potential clients for generating new business
- Contributed to improvement of data keeping (invoices, medical records, forms) on one-Drive and Ms Excel
- Improvised and implemented the system to keep track of daily payments on Excel sheet for urgent assessments and assigning Nurse practitioners for the appointments
- Assisted patients in reimbursements from ICBC, Worksafe BC, and law firms by providing invoices for form completion for Disability forms and Student Aid Forms
- Promoted occupational Medical Exam appointments by coordinating with the Nurse practitioner, medical director, and the front desk employees
Sales Associate
Polo Ralph Lauren
Richmond, BC
10.2019 - 03.2021
- Assist in organizing stock room, sales floor, cash wrap, dressing rooms, and all non-selling or common areas to maintain efficient workflow
- Greet customers on incoming phone calls and providing information about available products and devising customized solutions to increase satisfaction
- Facilitates in cash handling, FOHTY, floor sets, pulling ISOS, stock check using TrueVue, processing new items and onboarding of new employees
- Ensure maintenance of product presentation to brand standards by engaging in pre-shift meetings to understand current promotions and reviewing store space for signage and prop maintenance accuracy
Marketing Assistant
Beedie School of Business, Simon Fraser University
Vancouver, BC
07.2019 - 12.2019
- Maintained data integrity in the customer relationship management (CRM) database Orbis through researching the profiles of key employers and advisory board members online and updating contact information
- Assisted career counsellors in updating alumni records by data pulling from several platforms and by tracking key performance indicators to measure success of campaigns
- Expedited event logistics by compiling pertinent information in advance and providing this information to key team members in attendance, including creating event sign-up sheets and ensuring relevant handouts are prepared
- Managed tight deadlines for SFU’s Beedie School of Business BBA recruitment reception by overseeing and tracking all administrative processes prior to the event
- Managed daily office operations by ordering office supplies, photocopies, and by taking meeting minutes
IELTS Administrator
Pinnacle Career Consultants
01.2018 - 06.2018
- Contributed to building external relations with visa filing and financing companies by leveraging past professional connections, explaining business opportunities, and developing partnerships to ensure students receive high quality consultancy services
- Presented in class and met with students one-on-one to explain how Pinnacle’s IELTS training could transfer to various foreign schools, resulting in increased word of mouth advertising and improved institutional brand awareness
- Enhanced students speaking and writing skills by designing specific skill building workshops including newspaper reading and vocabulary building
- Coached staff regarding how to provide relevant examples to student questions and how to deliver engaging presentations to enhance student engagement in the classroom
Senior IELTS Trainer
Himanshu Bhardwaj IELTS And Spoken Classes
02.2017 - 12.2017
- Facilitated strong working relationships between students and teachers by leading team meetings and discussing student issues and creating viable strategies to enhance student learning
- Increased enrollment by 15% through providing recommendations for marketing strategy to target rural areas
- Assisted in improving student scores on IELTS reading modules by analyzing the Cambridge comprehension reading tests of 13 books and creating innovate reading lectures based on the analysis
- Reviewed and marked essay and report writing of 30 students daily according to IELTS standards
Education
Post Baccalaureate Diploma - Business Administration
Capilano University
2019
Bachelor of Technology - Electronics and Communication
Kurukshetra University
2012
Skills
- Customer Relationship Management
- Staff Management
- Staff Supervision
- Business Administration
- Reporting
- Microsoft Office Expertise
- Google Drive
- Executive Calendars
- Orientating and Training
- Customer Service and Satisfaction
- Product and Service Knowledge
- Training and Development
- Managing Multiple Priorities
- Monetary Transactions
- Negotiation and Conflict Resolution
Timeline
Assistant Manager
Pacific Coast Recovery Care
08.2020 - Current
Sales Associate
Polo Ralph Lauren
10.2019 - 03.2021
Marketing Assistant
Beedie School of Business, Simon Fraser University
07.2019 - 12.2019
IELTS Administrator
Pinnacle Career Consultants
01.2018 - 06.2018
Senior IELTS Trainer
Himanshu Bhardwaj IELTS And Spoken Classes
02.2017 - 12.2017
Post Baccalaureate Diploma - Business Administration
Capilano University
Bachelor of Technology - Electronics and Communication
Kurukshetra University