Dhiren Patel

• Safely operated Calgary Transit buses on scheduled routes while ensuring compliance with traffic laws, transit policies, and defensive driving practices in all weather conditions.

• Delivered excellent customer service by assisting passengers with directions, accessibility needs, and resolving on-route issues professionally and calmly.

• Demonstrated knowledge of transit operations, including effective use of CAD/AVL systems and MDTs for service access and operational efficiency.

• Delivered reliable, safe, and inclusive paratransit services to customers with mobility needs, ensuring alignment with Calgary Transit Access (CTA) operational and customer service standards.
• Acted as a frontline liaison with passengers and the public, helping address service concerns, communicate route changes, and ensure seamless experience during planned/unplanned changes.
• Documented customer interactions, incidents, and maintenance issues to support operational analysis and future planning improvements.
• Supported service audits and customer location verification processes, aligning with CTA's continuous improvement goals and safety protocols.

• Led project scheduling and coordination efforts, improving timeline adherence by 25% through strategic planning, risk assessment, and continuous progress monitoring.

• Supported the planning and review of temporary traffic control layouts, applying strong problem-solving skills to enhance site safety, minimize public disruption, and ensure alignment with municipal and traffic safety standards.

• Administered site plan controls, land severances, and minor variances with a strong understanding of policy, regulatory frameworks, and divisional requirements.

• Supervised and mentored a team of part-time students, fostering accountability, collaboration, and professional growth while significantly improving team productivity and program outcomes.

• Monitored construction progress and contributed to schedule forecasting and progress invoicing, while actively participating in meetings with project managers and clients to ensure alignment, clarity, and accurate documentation.

• Demonstrated strong strategic thinking by developing future-focused plans, analyzing trends, and applying forward-looking approaches to support long-term organizational and operational goals.

• Conducted follow-up inspections to ensure non-compliance issues were resolved effectively, applying a solutions-driven mindset to achieve timely and sustainable outcomes.

• Delivered clear, consistent project updates to management and stakeholders, highlighting progress, identifying risks, and proposing practical, results-oriented solutions.

• Led coordination of detour planning by interpreting municipal guidelines and traffic standards, ensuring compliance with bylaws and delivering safe, efficient, and accessible solutions for all road users.