Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dhiraj Gandhi

Guelph,ON

Summary

Maintenance Professional with 11 years of comprehensive experience across diverse industry sectors, specializing in safety compliance, operational efficiency, and team leadership. Currently serving as a Maintenance Manager for JLL’s Amazon Account, I have a proven track record in safety culture implementation, budget management, continuous business improvement, root cause analysis, and the implementation of permanent corrective actions. Skilled in driving KPI optimization, enhancing employee performance, and fostering strong client relationships. Committed to cultivating a positive work environment, with a deep understanding of the psychological and psychosocial factors that contribute to overall team success.

Overview

11
11
years of professional experience

Work History

Maintenance Manager

JLL
Hamilton, ON
04.2024 - Current
  • Supported Operations team in a safe, customer-focused manner.
  • Developed innovative solutions to complex problems and managed contractors, including emergency on-call support.
  • Managed internal and external projects, meeting deadlines, and tracking departmental and distribution goals.
  • Collaborated with Site GM to track Facilities activities and ensure a safe, comfortable work environment.
  • Partnered with Safety leadership to implement and audit safety programs, ensuring compliance.
  • Developed and managed maintenance budgets, controlling expenses while ensuring optimal equipment performance.
  • Improved equipment reliability through preventive maintenance and repair scheduling.
  • Mentored maintenance associates, motivating them to exceed goals.
  • Created and implemented business plans for the Maintenance department.
  • Worked with Finance team to set and track budgets.
  • Supported efficiency improvement Kaizen activities for the site and network.
  • Negotiated vendor contracts to procure parts/services cost-effectively.
  • Streamlined work order processes, improving productivity and reducing costs.
  • Ensured regulatory compliance through accurate record-keeping and audits.
  • Trained new hires on company procedures, safety protocols, and technical skills.
  • Reduced downtime by prioritizing tasks and overseeing the maintenance team.
  • Conducted root cause analysis and implemented long-term solutions to minimize disruptions.
  • Fostered a continuous improvement culture with open communication and employee engagement.
  • Led successful completion of facility upgrade projects on time and within budget.
  • Delegated tasks to align with resource management goals.

Reliability Program Manager

JLL
Hamilton, ON
07.2022 - 04.2024
  • Led Root Cause Analysis (RCA) and Permanent Corrective Action initiatives at the site.
  • Collaborated with OEM, Operations, launch team, and directors to resolve productivity issues during Amazon Hamilton’s launch.
  • Available 24/7 to provide support and lead RCA reports during emergencies.
  • Acted as first-level escalation support for inventory control and maintenance planning technicians after hours.
  • Coordinated work activities for inventory control and maintenance teams to meet North America Customer Fulfillment goals.
  • Worked with FC Operations, Engineering, RME, Central Planning, ACES, and Safety to optimize building systems and implement projects.
  • Monitored equipment reliability metrics, collaborating with operations to prioritize improvements.
  • Identified opportunities to increase reliability, uptime, and reduce costs.
  • Utilized condition-based and predictive maintenance tools to prevent unplanned repairs.
  • Assisted with skill assessments for Technical positions within NACF Maintenance teams.
  • Managed flexible workloads and shifting priorities from management or FC operations.
  • Acted as the primary communication link with the Central Reliability Team, sharing data and driving reliability efforts locally.
  • Managed subcontractors and suppliers to ensure service delivery meets contracts and expectations.
  • Conducted deep dives and data analysis to identify key improvement areas across the facility.
  • Led continuous improvement events, generating cost savings exceeding site goals.
  • Deployed and improved predictive maintenance programs (Thermography, Vibration, Ultrasound).
  • Fostered a collaborative, team-based environment.
  • Demonstrated leadership in managing projects from concept to completion.
  • Led change management efforts, supporting staff through transitions and securing buy-in for new initiatives.

Area Maintenance Manager

JLL
Hamilton, ON
07.2021 - 06.2022
  • Managed team of Technicians, Mechanics, and Engineers across multiple shifts to maintain and repair client equipment and systems.
  • Drove performance based on client’s Key Performance Indicators (KPIs).
  • Fostered a safety-first culture by promoting safe practices, training, and recognizing safe behavior.
  • Supported launches for multiple Amazon buildings (YYZ7, YHM1, DXT2) and assisted with the IOQ process.
  • Built relationships with client Site Leads, EHS leads, and FM partners to establish trust and credibility in IFM services.
  • Resolved FM issues at sites, escalating when necessary.
  • Provided engineering guidance to technicians to align operations with site goals and values.
  • Developed and managed operating expense budgets, including monthly variance reports.
  • Administered training to ensure staff compliance, readiness, and competency.
  • Promoted safety culture across the portfolio, including subcontractors, suppliers, and visitors.
  • Collaborated with Regional Manager to oversee maintenance and repair service delivery.
  • Ensured client satisfaction with FM services and led efforts to increase customer satisfaction.
  • Acted as point of contact with site occupants and property management to coordinate FM activities.
  • Supported Regional Manager in implementing short and long-term client projects.
  • Assisted in developing and executing the annual account plan with the Account Director.
  • Led employee management and leadership initiatives.
  • Ensured compliance with JLL’s operational audit and safety standards.
  • Contributed to the development and management of zero-based annual operating budgets.
  • Audited PMs daily and ensured alignment with maintenance priorities.
  • Monitored labor metrics to ensure focus on preventive maintenance.

Lead Service Technician

JLL
Cambridge, ON
08.2020 - 06.2021
  • Maintain and troubleshoot all conveyor systems in the building
  • Lead and audit preventative maintenance procedures
  • Imparting EAM training to the team and making sure daily labor metrics are being met
  • Develop and execute training plans for the technicians
  • Develop work plans for emergency repair of critical assets
  • Install, maintain, and troubleshoot relay logic, ladder diagrams, 3-phase AC motors, photo eyes, motor starters, limit switches, proximity sensors, solenoids, etc.

Senior Service Technician

JLL
Bolton, ON
07.2019 - 08.2020
  • Maintenance & Engineering Solutions to resolve Client raised concerns in a fast-paced environment.
  • Dedicated to supporting production by working in a safe & customer focused environment.
  • Carrying out preventive maintenance through ultrasound checks.
  • Install, remove, rebuild, maintain and troubleshoot all conveyor systems, electrical and mechanical.
  • Develop and execute Preventive Maintenance programs.

Marine Engineer

Anglo-Eastern Group
Wanchai, Hong Kong
10.2014 - 05.2017
  • Developed and executed daily process plans for assigned machinery, coordinating tasks and priorities.
  • Managed a team of 4 crew members, creating daily job plans, overseeing task completion, and handling OT allowances.
  • Performed preventive maintenance and troubleshooting on machinery, resolving issues and minimizing downtime.
  • Led responses to emergency alarms, ensuring swift action and proper follow-up procedures.
  • Maintained and tracked inventory, ensuring adequate supplies for operations and preventing shortages.
  • Completed of hands-on off-shore training at the Mumbai training base prior to signing on-board, gaining practical knowledge of machinery and systems.
  • Assisted the Chief Engineer in preparing and reviewing the daily parameter noon report, ensuring accurate data tracking.

Education

ELECTRO MECHANICAL ENGINEERING TECHNOLOGY - AUTOMATION AND ROBOTICS

Centennial College
Toronto, ON

BACHELOR OF TECHNOLOGY - MECHANICAL ENGINEERING

Chandigarh Engineering College
Chandigarh, India

Skills

  • Safety Culture Implementation
  • Facility Management
  • Budget management
  • Customer/Client relations
  • Training and Development
  • KPI improvements
  • Root cause analysis
  • Permanent Corrective Actions
  • Maintenance Planning
  • Continuous Improvement
  • Contractor Management
  • Project Management
  • Team Leadership

Timeline

Maintenance Manager

JLL
04.2024 - Current

Reliability Program Manager

JLL
07.2022 - 04.2024

Area Maintenance Manager

JLL
07.2021 - 06.2022

Lead Service Technician

JLL
08.2020 - 06.2021

Senior Service Technician

JLL
07.2019 - 08.2020

Marine Engineer

Anglo-Eastern Group
10.2014 - 05.2017

ELECTRO MECHANICAL ENGINEERING TECHNOLOGY - AUTOMATION AND ROBOTICS

Centennial College

BACHELOR OF TECHNOLOGY - MECHANICAL ENGINEERING

Chandigarh Engineering College

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