Summary

Overview

Work History

Education

Skills

Timeline

DHIRAJ GANDHI

#614, 26 Lowes Road West, Guelph,ON

Summary

Maintenance Professional with 7+ years of experience in the industry in a wide range of applications, most recently as a Maintenance Manager at JLL’s Amazon Account. My area of expertise is budget management, business improvements, root cause analysis, permanent corrective actions, KPI improvements & customer/client relations. I’m a firm believer in a positive work culture and the psychological and psychosocial aspects of it.

Overview

years of professional experience

Work History

Maintenance Manager

JLL

Hamilton, Ontario

04.2024 - Current

Support the Operations team by working in a safe, customer-focused manner.
Developed and designed innovative solutions to difficult problems, managed outside contractors and be on call for emergencies.
Handled multiple internal and externally sponsored projects and daily activities, manage to and meet deadlines, and develop & track plans on how to accomplish departmental and distribution goals.
Worked closely with Site GM to track all Facilities' activities to provide a world service and communication to the client and make the work place safe and comfortable for the associates to work at.
Worked with local site Safety department leadership to understand, implement, and audit safety programs. Ensure that all safety programs and procedures are followed.
Developed detailed maintenance budgets, effectively controlling expenses while ensuring optimal equipment performance.
Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
Mentored all maintenance associates by motivating and providing direction to help them achieve their goals and make a consistent effort to go above and beyond.
Developed Maintenance department business plans and provide guidance and direction for the successful implementation of those plans.
Worked with site Finance team to develop, set and track budgets.
Participated in and support efficiency improvement Kaizen activities for the site, as well as the network when needed.
Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
Streamlined work order processes for quicker response times, resulting in increased productivity and reduced costs.
Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.
Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
Delegated tasks to carefully selected employees in alignment with resource management goals.

RELIABILITY PROGRAM MANAGER

JLL

Hamilton, ON

07.2022 - 04.2024

Lead the Root Cause Analysis and Permanent Corrective Action activities at the site
As a part of improvements at Amazon Hamilton – worked with OEM, Operations, launch team and directors to tackle launch related issues that affected the site productivity
Available 24x7 during an emergency at work to provide support and lead the RCA report
Act as first level escalation support for the inventory control and maintenance planning technicians during and after business hours ensuring spares and computerized maintenance system support is available
Coordinate and plan work activities for the inventory control and maintenance planning technicians to accomplish goals and objectives of North America Customer Fulfillment teams
Work closely with FC Operations, Operations Engineering, FC Start up Team, RME Reliability Team, Central Planning, ACES team, and Safety in supporting building systems optimization, maintenance and project implementation
Monitor equipment reliability metrics and partner with the operations team to prioritize work and improvements
Identify opportunities to increase equipment reliability and uptime, reduce costs and associated work
Make full use of condition-based and predictive maintenance tools to avoid unplanned repair work
Assist with skill assessments for the Technical positions within NACF Maintenance teams
Handle flexible work load which may come from management or FC operations
Serve as the primary conduit for both upward and downward communication with the Central Reliability Team to both feed up information and data to help drive local and network change while also disseminating and driving reliability efforts and programs downward to local your teams
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
Perform regular deep dives/data analysis to understand key focus areas for improvement across facility
Lead continuous improvement events and generate cost savings that exceed site performance goals
Deploy, manage, and improve predictive maintenance program, including Thermography, Vibration, and Ultrasound technologies
Develop a strong collaborative team-based environment.
Demonstrated leadership skills in managing projects from concept to completion.

AREA MAINTENANCE MANAGER

JLL

Hamilton, ON

07.2021 - 06.2022

Responsible for performance of team of Technicians/ Mechanics/ Operating Engineers over multiple shifts or a large scale facility to perform maintenance and repair on client equipment and facilities systems
Drive performance as measured by client’s Key Performance Indicators
Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior
Helped launch multiple buildings in the Amazon network – YYZ7, YHM1, DXT2 and helped many more with the IOQ process
Establish relationships with client Site Leads, business partners such as EHS leads and FM clientele to establish trust and credibility in the delivery of IFM services
Resolve FM issues at sites under purview, escalating when needed
Provide engineering guidance to Technician s as needed to ensure operations are aligned with site and portfolio goals and values
Develop and manage operating expense budgets for relevant sites including monthly variance reports
Administer training to ensure compliance, readiness and competency of staff
Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
Work with Regional Manager to oversee the delivery of maintenance and repair services
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction
Act as point of contact with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met
Support the Regional Manager in the implementation of short and long-term projects for the client as requested
Assist in the development and implementation of the annual account plan as identified by the Account Director
Leadership/ employee management
Ensure compliance with JLL minimum operational audit and safety standards
Assist in the development and management of the detailed, zero-based annual operating budgets
Audit PMs on a daily basis
Study the labor metrics and make sure the majority of it is being contributed towards preventive maintenance.

LEAD SERVICE TECHNICIAN

JLL

Cambridge, ON

08.2020 - 06.2021

Reliable Maintenance & Engineering
Install, maintain, and troubleshoot relay logic, ladder diagrams, 3 phase AC motors, photo-eyes, motor starters, limit switches, proximity sensors, solenoids, etc
Maintain and troubleshoot all conveyor systems in the building
Lead and audit preventative maintenance procedures
Imparting EAM training to the team and making sure daily labor metrics are being met
Develop and execute training plans for the technicians
Develop work plans for emergency repair of critical assets

SENIOR SERVICE TECHNICIAN

JLL

Bolton, ON

07.2019 - 08.2020

Maintenance & Engineering
Dedicated to supporting production by working in a safe & customer focused environment
Carrying out preventive maintenance through ultrasound checks
Install, remove, rebuild, maintain and troubleshoot all conveyor systems, electrical and mechanical
Develop and execute Preventive Maintenance programs

JUNIOR MARINE ENGINEER

Anglo-Eastern Group

Wanchai, Hong Kong

10.2014 - 05.2017

Completed 8-months of off-shore training at the Mumbai training base
Assisted the Chief Engineer in everyday parameter noon report
In charge of making a process plan for the day for the assigned machinery
Managed a team of 4 crew members – Job plan for the day and OT allowance
Carried out preventive maintenance and troubleshooting jobs onboard
In charge of attending emergency alarms and keeping track of the inventory

SERVICE TECHNICIAN

Maruti Suzuki

New Delhi, India

01.2014 - 05.2014

Performed pre-checks to create a job card for each vehicle
Replaced oil filters, cleaned/replaced air filters, cleaned/replaced the brake shoes
Troubleshooting any unusual noises in the car