Professional Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline

Dhiraj Chelwani

Dough Bagel Co.
Thunder Bay,ON
1
Certification
6
years of professional experience

Dedicated and results-driven retail professional with expertise in team building and effective problem-solving. Proven track record in managing operations and enhancing customer experiences. Ready to contribute to team success and optimize store performance.

Work History

Assistant Store Manager

3 Years
Dough Bagel Co. | 06.2023 - Current
  • Assisted in managing daily operations and staff schedules to ensure efficient store functionality.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Trained and mentored new employees on company policies and customer service standards.
  • Enhanced customer experience by resolving complaints and providing personalized service.

Social Media Content Creator

1 Year 11 Months
Kanan.co | 01.2022 - 12.2023
  • Developed engaging multimedia content across various platforms to enhance brand visibility.
  • Collaborated with marketing team to align content strategies with overall campaign goals.
  • Analyzed audience engagement metrics to refine content approach and improve reach.
  • Managed social media accounts, scheduling posts and responding to audience interactions.

Front Desk Receptionist Intern

2 Years 2 Months
Jai Jhulelal Hospital | 08.2020 - 10.2022
  • Managed patient check-in and appointment scheduling to streamline front desk operations.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Coordinated communication between patients and medical staff to enhance service delivery.
  • Maintained accurate patient records and ensured compliance with hospital policies.

Education

Bachelor's of Commerce - Marketing

Veer Narmad South Gujarat Univerity | Surat, IN | 07-2021

3.8 GPA

Post-Graduate Certificate - Digital Marketing

Confederation College | Thunder Bay | 04-2025

3.58 GPA

Skills

Customer service
Customer experience
Customer service and engagement
Retail operations
Team building and leadership
Calendar management
Reception area maintenance
Document management
Social media strategy
Video editing
Mobile editing

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Certification

  • Licensed Food and Safety Handler (2023-2028)

Timeline

Assistant Store Manager

Dough Bagel Co.
06.2023 - CurrentRead More

Social Media Content Creator

Kanan.co
01.2022 - 12.2023Read More

Front Desk Receptionist Intern

Jai Jhulelal Hospital
08.2020 - 10.2022Read More

Confederation College

Post-Graduate Certificate from Digital Marketing
Read More

Veer Narmad South Gujarat Univerity

Bachelor's of Commerce from Marketing
Read More
Dhiraj Chelwani