Dhiraj Arora
Calgary,AB
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, security operations, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Security Guard
365 Patrol Ltd
04.2024 - Current
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Security Guard - On Call
Securiguard Services
04.2024 - Current
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
Senior Supervisor
Conduent Business Services LLP
09.2015 - 12.2023
- Provided leadership and guidance to a team of 25 employees.
- Developed monthly reports detailing progress towards project goals.
- Developed performance standards and evaluated employee performance against those standards.
- Resolved customer service issues quickly and effectively.
- Reviewed and assessed defined benefit plans for compliance with applicable laws, regulations, and policies.
- Monitored the performance of staff to identify areas for improvement and provide feedback on a regular basis.
- Organized team-building activities, such as offsite retreats, to foster collaboration and camaraderie among employees.
Team Leader
Wipro Limited
03.2007 - 09.2015
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Conducted regular meetings with team members to review performance and provide feedback.
- Established KPIs for measuring the performance of the CRM operations team and monitored progress against them regularly.
- Created reports on operational performance metrics and presented them in management meetings.
Senior Executive
iEngerzier Limited
01.2005 - 03.2007
- Analyzed financial data, trends, and market conditions to identify opportunities for increased profitability.
- Maintained relationships with key stakeholders such as shareholders, board members, customers, suppliers.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Analyzed financial data to identify trends, recommend solutions, and develop strategies for long-term growth.
- Managed accounts payable and receivable functions to ensure timely payments of invoices and collections of receivables.
Supervisor
Magus Customer Dialogue Private Limited
04.2003 - 01.2005
- Assisted customers in selecting suitable holiday packages based on individual needs and preferences.
- Advised clients on budgeting tips for their holidays and other related matters.
- Processed payments through different payment methods such as debit and credit cards and bank transfers.
- Monitored customer feedback to improve service quality and enhance customer satisfaction levels.
- Collaborated with colleagues from other departments such as sales, marketing and finance in order to meet organizational objectives.
- Attended trade shows and exhibitions in order to promote company's products and services.
Education
Basic Training Diploma - Creativity, Inovation And Enterprenership
University of Regina
Regina, SK02.2024
Global Net - Computer Information Technology
National Institute of Information Technology
04-2002
Certification - Computer Information Systems
Brain Bench Certification
09.2001
Bachelor of Commerce - Business Accountancy
Gujarat University
10-1999
Skills
- Compliance understanding
- Process Improvement
- Strategic Planning
- Operations Management
- Report Preparation
- Security procedures knowledge
- Patrolling
- Security operations
- Surveillance
- Relationship building and management
- CCTV Monitoring
- Superb surveillance skills
- Workplace Safety
- Emergency Response
- Patrol techniques
- Customer Service
Certification
- Completed CPR and First Aid course level C from Canadian Red Cross.
- Obtained Alberta Security Guard License.
- Cleared Alberta Provincial Examination for Basic Security Training (Course Accreditation #: AT000546)
- Completed Security Basic Training from Security Guard Course Inc.
- Obtained Canadian Program for Creativity, Innovation and Entrepreneurship Certification from University of Regina.
- Brain bench Certified in Computer Fundamentals.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Accomplishments
- Attended the RYLA (Rotary Youth Leadership Award) camp in March13-14, 1999.
- Top Performed for the month of Mar'13- May'13 in Wipro Limited.
- Typing Speed 50 - 55 wpm with 100% accuracy.
Timeline
Security Guard
365 Patrol Ltd
04.2024 - Current
Security Guard - On Call
Securiguard Services
04.2024 - Current
Senior Supervisor
Conduent Business Services LLP
09.2015 - 12.2023
Team Leader
Wipro Limited
03.2007 - 09.2015
Senior Executive
iEngerzier Limited
01.2005 - 03.2007
Supervisor
Magus Customer Dialogue Private Limited
04.2003 - 01.2005
Basic Training Diploma - Creativity, Inovation And Enterprenership
University of Regina
Global Net - Computer Information Technology
National Institute of Information Technology
Certification - Computer Information Systems
Brain Bench Certification
Bachelor of Commerce - Business Accountancy
Gujarat University
- Completed CPR and First Aid course level C from Canadian Red Cross.
- Obtained Alberta Security Guard License.
- Cleared Alberta Provincial Examination for Basic Security Training (Course Accreditation #: AT000546)
- Completed Security Basic Training from Security Guard Course Inc.
- Obtained Canadian Program for Creativity, Innovation and Entrepreneurship Certification from University of Regina.
- Brain bench Certified in Computer Fundamentals.
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