Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Accomplishments
Timeline
Generic

Dhiraj Arora

Calgary,AB

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Supervisor

Conduent Business Services LLP
Noida, India
09.2015 - 12.2023
  • Provided leadership and guidance to a team of 25 employees.
  • Developed monthly reports detailing progress towards project goals.
  • Developed performance standards and evaluated employee performance against those standards.
  • Resolved customer service issues quickly and effectively.
  • Reviewed and assessed defined benefit plans for compliance with applicable laws, regulations, and policies.
  • Monitored the performance of staff to identify areas for improvement and provide feedback on a regular basis.
  • Organized team-building activities, such as offsite retreats, to foster collaboration and camaraderie among employees.

Team Leader

Wipro Limited
Delhi, India
03.2007 - 09.2015
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Conducted regular meetings with team members to review performance and provide feedback.
  • Established KPIs for measuring the performance of the CRM operations team and monitored progress against them regularly.
  • Created reports on operational performance metrics and presented them in management meetings.

Senior Executive

iEngerzier Limited
Noida, India
01.2005 - 03.2007
  • Analyzed financial data, trends, and market conditions to identify opportunities for increased profitability.
  • Maintained relationships with key stakeholders such as shareholders, board members, customers, suppliers.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Analyzed financial data to identify trends, recommend solutions, and develop strategies for long-term growth.
  • Managed accounts payable and receivable functions to ensure timely payments of invoices and collections of receivables.

Supervisor

Magus Customer Dialogue Private Limited
Delhi, India
04.2003 - 01.2005
  • Assisted customers in selecting suitable holiday packages based on individual needs and preferences.
  • Advised clients on budgeting tips for their holidays and other related matters.
  • Processed payments through different payment methods such as debit and credit cards and bank transfers.
  • Monitored customer feedback to improve service quality and enhance customer satisfaction levels.
  • Collaborated with colleagues from other departments such as sales, marketing and finance in order to meet organizational objectives.
  • Attended trade shows and exhibitions in order to promote company's products and services.

Education

Global Net - Computer Information Technology

National Institute of Information Technology
Ahmedabad, India
04-2002

Bachelor of Commerce - Business Accountancy

Gujarat University
Gujarat, India
10-1999

Skills

  • Employee Supervision
  • Data Analysis
  • Compliance understanding
  • Process Improvement
  • Strategic Planning
  • Operations Management
  • Report Preparation
  • First Aid Certified
  • Security procedures knowledge
  • Patrolling
  • Security operations
  • Surveillance
  • Relationship building and management
  • Punctuality

Certification

  • Completed CPR and First Aid course level C from Canadian Red Cross.
  • Obtained Alberta Security Guard License.
  • Cleared Alberta Provincial Examination for Basic Security Training (Course Accreditation #: AT000546)
  • Completed Security Basic Training from Security Guard Course Inc.
  • Obtained Canadian Program for Creativity, Innovation and Entrepreneurship Certification from University of Regina.
  • Brain bench Certified in Computer Fundamentals.

Languages

English
Full Professional
Hindi
Native/ Bilingual

Accomplishments

  • Attended the RYLA (Rotary Youth Leadership Award) camp in March13-14, 1999.
  • Top Performed for the month of Mar'13- May'13 in Wipro Limited.
  • Typing Speed 50 - 55 wpm with 100% accuracy.

Timeline

Senior Supervisor

Conduent Business Services LLP
09.2015 - 12.2023

Team Leader

Wipro Limited
03.2007 - 09.2015

Senior Executive

iEngerzier Limited
01.2005 - 03.2007

Supervisor

Magus Customer Dialogue Private Limited
04.2003 - 01.2005

Global Net - Computer Information Technology

National Institute of Information Technology

Bachelor of Commerce - Business Accountancy

Gujarat University

Similar Profiles

CREATE PROFILE
Dhiraj Arora