Dhevin Indar
North York,ON
Summary
Detail-oriented Accounts Receivable Clerk with expertise in processing payments, generating financial reports, and managing customer communications regarding outstanding balances. Skilled in collaborating with collections vendors to expedite recovery of past-due accounts. Strong relationship-building and analytical abilities contribute to effective accounts management.
Overview
3
3
years of professional experience
Work History
ACCOUNTS RECEIVABLES CLERK
Transworld Systems Inc.
Scarborough, Canada
01.2025 - 11.2025
- Handled 200+ daily calls, addressing customer inquiries and concerns regarding accounts and payments for hospitals, Enmax, and Epcor, ensuring timely resolution.
- Provided exceptional service to clients, ensuring that all issues were resolved promptly, resulting in a 95% satisfaction rate.
- Assisted with account maintenance and updates, ensuring accuracy and compliance with company policies to uphold standards.
- Documented and tracked customer interactions with detailed notes and follow-ups in Microsoft Excel, enhancing data accuracy.
- Trained and mentored new team members, contributing to the overall success and cohesion of the department.
ACCOUNTS RECEIVABLES CLERK
Financial Debt Recovery LTD
Richmond Hill, Canada
05.2024 - 07.2024
- Managed portfolio of 200+ delinquent accounts, contacting clients via phone and email to arrange payments for Money Mart loans, Scotiabank, and Enbridge.
- Utilized debt recovery software to update account statuses, ensuring accurate and up-to-date records.
- Collaborated with the legal department to initiate collections procedures, maintaining compliance with relevant laws and regulations.
- Delivered weekly reports to management on collections progress, highlighting successes and pinpointing areas for improvement.
ACCOUNTS RECIEVABLES CLERK
ARO INC
Markham, Canada
07.2022 - 09.2022
- Contacted customers via phone, email, or mail to follow up on overdue payments for Go-transit, Hydro One, and Provincial Offense fines, enhancing collection efforts.
- Investigated and resolved customer disputes regarding invoices to maintain positive customer relationships.
- Sent reminders and followed up regularly to ensure timely payment of outstanding invoices.
- Maintain up-to-date customer records, including billing and contact information.
- Maintained accurate records of payments to support effective financial reporting. in the system.
Education
College Diploma - Journalism
Seneca College of Applied Arts And Technology
North York06.2023
Skills
- Time Management
- Payment processing
- Data analysis
- Customer relations
- Invoice preparation
- Accounts receivable expertise
- Finance
- Debt Recovery & Collections
- Conflict Resolution & Negotiation
- Microsoft Office
- Account Management & Documentation
- CRM and Debt Recovery Software Proficiency
- Payment Posting
- Customer Service Excellence
- Strong Written and Verbal Communication
- Knowledge of Debt Collection Laws & Regulations
- Problem-Solving and Critical Thinking
Languages
English, Native
Timeline
ACCOUNTS RECEIVABLES CLERK
Transworld Systems Inc.
01.2025 - 11.2025
ACCOUNTS RECEIVABLES CLERK
Financial Debt Recovery LTD
05.2024 - 07.2024
ACCOUNTS RECIEVABLES CLERK
ARO INC
07.2022 - 09.2022
College Diploma - Journalism
Seneca College of Applied Arts And Technology