Dheraya Handa
ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Tim Hortons
07.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
Cashier
Burger King
06.2022 - 07.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Honours Bachelor of Commerce - Human Resource Management
Seneca College of Applied Arts And Technology
North York, ON2025
High School Diploma -
SJPS
India04.2021
Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Strong Analytical and Problem-Solving Skills
- Microsoft Office
- Inventory Stocking
- Price Identification
- Critical thinking
- Customer Transactions
- Credits and Refunds
Timeline
Customer Service Representative
Tim Hortons
07.2022 - Current
Cashier
Burger King
06.2022 - 07.2022
Honours Bachelor of Commerce - Human Resource Management
Seneca College of Applied Arts And Technology
High School Diploma -
SJPS
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