Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dhekra Ben Hamida

Campbellton

Summary

Experienced supervisor with a passion for customer service. Skilled in managing staff and ensuring the highest level of customer satisfaction. Committed to ensuring the efficient and effective running of the workplace.

Overview

12
12
years of professional experience

Work History

Laundry Supervisor

4 Season Hotel
2019.05 - 2022.11

1-Supervise laundry staff and manage daily operations.

2-Ensure all laundry services are carried out to the highest standards.

3-Maintain laundry equipment and ensure it is in good working order.

4-Implement safety and sanitation policies.

5-Manage inventory of laundry supplies.

6-Ensure customer satisfaction.

7-Train new staff members.

Laundry and Dry Cleaning Assistant

4 Season Hotel
2016.05 - 2019.05

1-Wash, clean, dry, and fold numerous hotel linen and laundry items.

2-Sort the laundry items according to material and color.

3-Arrange clothes in the laundry room as per the specifications.

4-Wrap the laundry items for pickup or delivery.

5-Update the laundry list and record it on a daily basis.

6-Maintain cleanliness in the laundry room.

7-Assist fellow laundry attendants in loading and unloading laundry washers and dryers.

8-Respond to customer complaints in a professional manner.

9-Provide various other laundry services if required

Laundry Attendant

Aman Laundry
2011.02 - 2014.07

1-Sorting, washing, drying, pressing, and folding clothing and other textile items.

2-Removing stains from items using the appropriate procedures.

3-Performing minor sewing duties.

4-Keeping an updated inventory of laundry detergents and sewing kits.

5-Tracking maintenance and repairs on laundering equipment.

6-Ensuring that the facility remains clean at all times.

7-Anticipating and responding to customers' queries, concerns, and complaints.

8-Keeping sufficient tokens or change for the washing and drying machines, if required.

Education

No Degree - Law And Justice

University of Law
Tunisia
06.2006

Skills

  • Machine Operation
  • Loading and Unloading
  • Waste Management
  • Chemical Handling

Languages

English
Full Professional
French
Professional Working

Timeline

Laundry Supervisor

4 Season Hotel
2019.05 - 2022.11

Laundry and Dry Cleaning Assistant

4 Season Hotel
2016.05 - 2019.05

Laundry Attendant

Aman Laundry
2011.02 - 2014.07

No Degree - Law And Justice

University of Law
Dhekra Ben Hamida