Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dheeraj Arora

Victoria,BC

Summary

Customer-focused retail professional with a proven track record of delivering exceptional service and driving sales in fast-paced environments. Possessing strong communication and interpersonal skills, adept at building rapport with customers and team members alike. Diligent and dependable professional with a strong work ethic and a commitment to excellence. Consistently delivering high-quality results under pressure.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Service BC
11.2021 - Current
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Manager

Co-op Gas Bar
09.2019 - 10.2021
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.

Bank Teller

Scotiabank
01.2018 - 09.2019
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Assistant Manager

7-11 Convenience Store
12.2016 - 12.2017
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

Diploma in Business Administration - Business Administration

Camosun College
Victoria, BC
08.2018

High School Diploma -

Guru Nanak Senior Secondary School
Haryana, India
08.2016

Skills

  • Problem-solving abilities
  • Assertiveness
  • Spreadsheets
  • Active Listening
  • Administrative and Office Support
  • Work Prioritization
  • Team Development
  • Microsoft Excel
  • 5 languages Fluency

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
Gujarati
Full Professional

Timeline

Customer Service Representative

Service BC
11.2021 - Current

Manager

Co-op Gas Bar
09.2019 - 10.2021

Bank Teller

Scotiabank
01.2018 - 09.2019

Assistant Manager

7-11 Convenience Store
12.2016 - 12.2017

Diploma in Business Administration - Business Administration

Camosun College

High School Diploma -

Guru Nanak Senior Secondary School

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Dheeraj Arora