Dheemahi Joshi
Kitchener,ON
Summary
Motivated towards achieving set goals and deadlines in a timely manner. Demonstrated effective communication and interpersonal skills, including excellent phone etiquette in order to provide the highest level of polite customer service. Ability to follow instructions well and manage duties independently requiring minimal supervision. Expertise in client services, team management, multi-tasking, and relationship-building. Communication skills (Multilingual): English, Hindi, Gujarati Data entry and maintenance. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
2
2
years of professional experience
Work History
Stock Managing and Cashier
Smart Bazaar, Inorbit Mall
02.2022 - 11.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
Customer Service Representative- Part Time
Reliance Fresh
01.2021 - 01.2022
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Completed daily tasks and manage the stocking products as well
- Resolving customer complaints, managing database records, drafting status reports on customer service issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Post-Graduate Degree - Web Development
Conestoga College
Bachelor Degree - Computer Science and Engineering
Babaria Institute of Technology
Skills
- Product and Service Sales
- Coaching and Mentoring
- Issue Resolution
- Stocking and Replenishing
- Product Knowledge
- Cleaning and Sanitizing
- Microsoft Office
- Point of Sale System (POS)
Additional Information
Currently assisting individuals affected by disasters for Red Cross (PDA).
AVAILIBILITY:
MONDAY: OPEN TO 12:00 NOON, 4PM TO CLOSING, OVERNIGHT(AVAILABLE)
TUESDAY: OPEN TO 6PM , OVERNIGHT(AVAILABLE)
WEDNESDAY: OPEN TO 2PM, OVERNIGHT(AVAILABLE)
THURSDAY: OPEN TO 12:00 NOON, 4PM TO CLOSING , OVERNIGHT(AVAILABLE)
FRIDAY: FULL-TIME, OVERNIGHT(AVAILABLE)
SATURDAY: FULL-TIME, OVERNIGHT(AVAILABLE)
SUNDAY: FULL-TIME, OVERNIGHT(AVAILABLE)
Timeline
Stock Managing and Cashier
Smart Bazaar, Inorbit Mall
02.2022 - 11.2022
Customer Service Representative- Part Time
Reliance Fresh
01.2021 - 01.2022
Post-Graduate Degree - Web Development
Conestoga College
Bachelor Degree - Computer Science and Engineering
Babaria Institute of Technology
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