Summary
Overview
Work History
Education
Skills
Availability
Languages
References
Timeline
Generic

Dhawan Pattani

Vancouver,BC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

6
6
years of professional experience

Work History

Customer Service Executive

Michaels
Richmond, Canada
09.2023 - Current
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Helped customers by answering questions and locating merchandise.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Answered customer inquiries via phone, email, and chat.

Key Holder

Reliance Digital Electronics
Mumbai, India
08.2020 - 08.2023
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Barista

Cafe Coffee Day
Mumbai, India
07.2018 - 03.2020
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Education

MBA -

University Canada West
Vancouver, BC
12-2024

Bachelor of Commerce -

University of Mumbai
01.2018

Skills

  • Order Processing
  • POS System Operations
  • Returns and Exchanges
  • Self-Checkout Assistance
  • Product Merchandising
  • Cash Register Operation
  • Sales Goal Achievement
  • Stock Replenishment
  • Interpersonal and Written Communication
  • Retail Store Operations

Availability

Opening, Closing, Graveyard :- Mon, Tue, Wed, Sat, Sun

Closing, Graveyard:- Thurs, Fri

Languages

English
Full Professional
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Executive

Michaels
09.2023 - Current

Key Holder

Reliance Digital Electronics
08.2020 - 08.2023

Barista

Cafe Coffee Day
07.2018 - 03.2020

MBA -

University Canada West

Bachelor of Commerce -

University of Mumbai

Similar Profiles

CREATE PROFILE
Dhawan Pattani