Dhaval Upadhyay
Manager
Toronto,ON
Summary
Experienced manager skilled in directing operations, implementing employee motivational strategies, and enforcing strong policies. Proficient in industry best practices, market trends, and regulatory requirements. Analytical leader with a strategic approach to business planning and problem-solving for optimal performance and success.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Manager
Popeyes Louisiana Kitchen
11.2022 - Current
- Oversee Food safety practices and equipment sanitation
- Responsible for cash handling and led the implementation of square POS for daily transactions, reducing checkout times by two minutes
- Manage Inventory control and supplier liaison
- Maintained adherence to all company policies and safety standards, receiving health inspection scores at or above 97%
- Work towards the achievement of the target assigned on monthly basis
- Approved stock supply orders, conducted inspections, ensured fridge rotation, reducing 5% of food waste
- Mandated customer service training for all workers interacting with customers, increasing Google rating from 4.2 to 4.6 within one year
Assistant Manager | Branch Banking
HDFC Bank Ltd
05.2020 - 01.2021
- Supported outside sales force in servicing and obtaining new business
- Analyzed customer requirements and recommended efficient investment products
- Data error identification and resolving, further acknowledging the management
- Cash collection, data capturing, customer interface, customer service and maintaining cash
- Resolved customer inquiries and complaints requiring management-level escalation
- Focus on customer satisfaction by handling customer feedback & minimizing customer grievances
- Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understanding customer needs and guiding customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
- Building customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
- Participate in the timely and accurate completion of business processes and procedures
- Preparing documentation which is accurate, reflects business intentions, and is consistent with relevant regulations
Call Center Representative
Xiaomi
01.2019 - 11.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Identify customer needs and determine solutions to customer problems.
- Offering comprehensive product knowledge and guidance as it relates to their respective business area.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
PostGraduation - Project Management
Fanshawe College
05.2022 - 12.2022
Post Graduation - Operations Management
Fanshawe College
04.2021 - 12.2021
Bachelor’s - Electrical Engineering
Charusat University
07.2016 - 07.2020
Skills
- Oracle
- Project Tracker
- One Drive
- Microsoft Office
- Outlook
- Time Management
- Customer Handling
- Team Management
- Multitasking
- SAP
- Financial Management
Certification
Investment Funds in Canada (IFIC)
Timeline
Manager
Popeyes Louisiana Kitchen
11.2022 - Current
PostGraduation - Project Management
Fanshawe College
05.2022 - 12.2022
Post Graduation - Operations Management
Fanshawe College
04.2021 - 12.2021
Assistant Manager | Branch Banking
HDFC Bank Ltd
05.2020 - 01.2021
Call Center Representative
Xiaomi
01.2019 - 11.2019
Bachelor’s - Electrical Engineering
Charusat University
07.2016 - 07.2020
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