Dhaval Patel
Burlington,Canada
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
19
19
years of professional experience
Work History
Order Fulfillment Team Member
O.C. Tanner
10.2022
- Rotating through order fulfillment duties (including warehouse, manufacturing, shipping, vault) as directed
- Warehouse duties including receiving and storing goods using various software and wireless scanners, picking of goods using wireless scanners and printers, issuing materials to orders in SAP, issuing of tooling to orders and job order preparation
- Manufacturing duties including using many different custom pieces of equipment to manufacture custom awards
- Processes include pressing, trimming, soldering, polishing, packing, attachment etc
- Shipping duties including handling containers, boxes and paper packaging, covering articles or goods with protective materials and/or filling void spaces in boxes to ensure no damage during shipment, labeling boxes with computer generated labels, making boxes, etc
- Cleaning and maintaining the workspace, including maintenance, dusting, wiping surfaces clean, vacuuming and the reporting of any issues that may arise.
Extruder Operator
Henniges Automotive
07.2018 - 09.2022
- Select machine dies and determine setup procedures
- Draw or press metal into shapes and diameters
- Reel extruded products into rolls
- Specify lengths and weights of rolls
- Replace worn dies
- Set controls to regulate vacuum, air pressure, sizing rings, and temperature
- Synchronize speed of extrusion
- Read and interpret blueprints and drawings
- Locate defects on extruded products
- Check for conformance to specifications
- Install, connect, test, and adjust equipment
- String lines or install terminal boxes
- Position insulation over conductors
- Seal splices with moisture-proof covering
- Access areas by climbing pols and ladders
- Activate and adjust extruding machines.
Customer Experience Sales Associate
Walmart
05.2018 - 07.2018
- Practicing the 3 Meter Attitude
- Ensure proper organization of the store
- Respond to customer complaints and questions
- Contribute to the customer service experience
- Educate and enlighten customers on product prices and details
- Address challenges according to policies of Walmart
- Handle issues of return, exchange, and refund
- Treat customers with courtesy and help them with locating items
- Adhere to safety procedures in ensuring the security and safety of customers within the store
- Ensure total satisfaction of customers during their shopping experience
- Maintain a balance cash drawer
- Activate phone cards and gift cards
- Deal with customers through the telephone, electronic means, and face to face
- Assisting Customers with any photofinishing or photographic questions
- Having and providing product knowledge of various film types, cameras, accessories, and their usage.
Sales Associate
Shoppers Stop
08.2014 - 01.2018
- Handling physical receipt of merchandise and reworking of product to make floor ready
- Works closely with manager to effectively achieve sales plan
- Interacting and assisting customers with purchases
- Maintaining store presentation to ensure the selling environment is customer-ready
- Managing pricing integrity for all merchandise within the store
- Greeting customers in the store and spreading awareness of current promotions going on during scheme period
- Managing daily closure records of sales
- Managing returned products and giving refunds and aligning to specific department accordingly
- Adhering to company policies and processes.
Cashier
Vijay Sales
09.2009 - 08.2014
- Receiving payment by cash, check, credit cards, vouchers, or automatic debits
- Issuing receipts, refunds, credits, or change due to customers
- Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greeting customers entering establishments
- Establishing or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Issuing trading stamps, and redeem food stamps and coupons
- Resolving customer complaints
- Answering customers' questions, and provide information on procedures or policies
- Calculating total payments received during a time period, and reconcile this with total sales
- Computing and record totals of transactions
- Selling tickets and other items to customers
- Sort, count, and wrap currency and coins
- Performing filing, data management, drafting and editing short office memos
- Created and maintained the tracking database for all deliveries, receipts, invoices and payments received.
Customer Service Executive
Sun Photo
11.2003 - 09.2009
- Ensured that customers have a rewarding experience that kept them coming back time after time
- Provided product knowledge to customers and worked as part of a team to meet individual, department and store objectives
- Performed any other tasks as assigned from time to time by any manager
- Create displays to promote higher sales of merchandises setting up and organizing Photo Products such as frames, albums, promotion, cameras and its accessories
- Identify customer needs, explain services clearly and promptly respond to requests
- Managed the on-line ordering system guaranteeing delivery timelines and communicating external commitments to clients
- Maintained on daily basis of database (MS-Excel 2000) and creating backup copies of data.
Education
Bachelor of Computer Application -
South Gujarat University
01.2003
Skills
Customer Service
Advanced Computer Skills
Problem Solving
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Decision-making capabilities
Professional Highlights
- Extensive experience in leading sales & customer service operations with assurance to KPIs & SLAs
- Experienced in framing Learning & Development initiatives in the areas of Managerial Effectiveness, Sales Effectiveness, Customer Service Management and Behavioural Effectiveness for employees
- A strategist & implementer with proficiency in spearheading business to accomplish corporate plans and goals successfully
Personal Information
Title: Order Fulfillment Team Member
References
Available Upon Request
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Order Fulfillment Team Member
O.C. Tanner
10.2022
Extruder Operator
Henniges Automotive
07.2018 - 09.2022
Customer Experience Sales Associate
Walmart
05.2018 - 07.2018
Sales Associate
Shoppers Stop
08.2014 - 01.2018
Cashier
Vijay Sales
09.2009 - 08.2014
Customer Service Executive
Sun Photo
11.2003 - 09.2009
Bachelor of Computer Application -
South Gujarat University
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