DHAVAL GURJAR
Kitchener,ON
Summary
Dynamic professional with a strong background in operations management and customer service at Enterprise Mobility. Proven track record in enhancing customer satisfaction and training new staff. Skilled in relationship building and team development, effectively driving branch performance and community engagement. Committed to fostering a collaborative environment and achieving business objectives.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
Enterprise Mobility
08.2021 - Current
- Assisted in daily branch operations, ensuring efficient service delivery and customer satisfaction.
- Supported training initiatives for new staff members, fostering a collaborative work environment.
- Contributed to inventory management processes, maintaining accurate stock levels and organization.
- Handled customer inquiries and concerns, providing timely resolutions to enhance client experience.
- Coordinated branch promotional activities, engaging customers and increasing community involvement.
- Developed knowledge of banking products and services, effectively communicating benefits to clients.
- Participated in team meetings to discuss operational improvements and share best practices.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Customer Service Representative
Walmart
10.2019 - 08.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards.
- Assisted in training new team members on company policies and systems.
- Enhanced customer satisfaction by providing timely and accurate information.
Education
Graduate Certificate - Construction Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener01-2021
Skills
- Operations management
- Relationship building and management
- Sales expertise
- Strong leadership
- Excellent work ethic
- Team player
- Relationship building
- Coaching and mentoring
- Customer relationships
- Training and development
- Marketing
- Business development
- Team development
Languages
English
Full Professional
Timeline
Assistant Branch Manager
Enterprise Mobility
08.2021 - Current
Customer Service Representative
Walmart
10.2019 - 08.2021
Graduate Certificate - Construction Management
Conestoga College Institute of Technology And Advanced Learning