Dharti Solanki
North Bay,ON
Summary
Dynamic and results-oriented professional with extensive experience in customer service and problem resolution, honed at Reliance Trends. Excelled in managing high-stress situations and resolving customer complaints, significantly enhancing customer loyalty. Proficient in Microsoft and active listening, adept at mentoring peers and improving service delivery. Demonstrated ability to exceed performance targets through critical thinking and effective communication.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Reliance Trends
09.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained up-to-date knowledge of product and service changes.
Cashier
D-mart
03.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Diploma - Functional Genomics And Clinical Consultation
Canadore College of Applied Arts And Technology
North Bay, ON05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Microsoft
- Verbal and written communication
Timeline
Customer Service Representative
Reliance Trends
09.2022 - 12.2023
Cashier
D-mart
03.2021 - 08.2022
Diploma - Functional Genomics And Clinical Consultation
Canadore College of Applied Arts And Technology
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