Dharti Patel
Kitchener,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Majoral
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
IT Technical Support Specialist
MIPIT
06.2018 - 11.2020
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Computer Science
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON05.2023
Computer Science and Engineering
Nirma University, Gujarat
09.2021
Information Technology
Gujarat Technological University
05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Office Suite
- Administrative Support
- Technical Support
- Live chat support
Timeline
Customer Service Representative
Majoral
08.2023 - Current
IT Technical Support Specialist
MIPIT
06.2018 - 11.2020
Computer Science
Conestoga College Institute of Technology And Advanced Learning
Computer Science and Engineering
Nirma University, Gujarat
Information Technology
Gujarat Technological University