Dharshikah Sarachchandra
Whitby
Summary
Experienced Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven people leader motivates and optimizes staff performance and productivity.
Overview
13
13
years of professional experience
Work History
Managing Director
Destiny Overseas Consultants
01.2022 - Current
- Coordinating and maintaining the relationship with the collaborated Universities and partners in overseas
- Establish and upgrade our branding in the regional markets
- Prepare and implement comprehensive business plans
- Provide various professional training to staffs on program marketing, student recruitment, business development
- Analyzing Budget Planning and plan a cost effective operations
- Develop and execute the company's business strategies in order to attain goals
- Establish company policies and legal guidelines
- Oversee the company's financial performance, investments and other business ventures
- Overall management of the sales.
Founder/Managing Director
Destiny Network Pvt Ltd
11.2019 - Current
- Established a successful business by identifying market needs and developing innovative solutions.
- Budgeting and forecasting.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Tracking company performance
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
Manager (Study Abroad) Enrollment and Sales
Pathe Academy
08.2018 - 08.2019
- Guiding the students regarding their Education decisions and helping them understand their potential and provide help to pursue their goals
- Processes applicant information coming from the Apply Board portal or organic student recruitment.
- Also provide professional and confidential counseling to the students based on their academic qualification and providing the financial solutions
- Ensure the applicant receives the appropriate communication such as qualify letters, refusal letters, offer and alternate offer letters, and program admission session letters.
- And also achieving the set targets to contribute the company's potential growth.
- Perform other related duties as assigned to support the overall success.
- Manage the registration process and Coordinate the assessment and award of transfer credits in collaboration with the Academics department.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Banking Assistant (Customer Service)
Nations Trust Bank
03.2017 - 08.2018
- Assisting in organizing promotional events
- Build strong customer relationships and deliver excellent customer service
- Providing services for the trade related transaction
- Achieving the set banking goals
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution with the strong technical skills
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
Account Relationship Officer (Inner Circle Ambassador)
Nations Trust Bank
01.2014 - 03.2017
- Build strong customer relationships and deliver excellent customer service
- Achieved YTD targets set by the branch
- Identified potential existing customers and capitalized on them in order to bring volumes as well as to cross selling products and to enhance the product portfolio
- Contributed to the branch sales target by bringing in savings accounts with new accounts and other individual accounts such as fixed deposits with high volumes
- Working in a team-based business environment
- Uncover and solve customers’ needs
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Develop and execute a strategy for each customer to deepen our relationship
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
Team Leader
Papa John's
01.2012 - 01.2013
- Responsible for maintaining product quality
- Assisting with the preparation of the Health & Safety
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Responding and dealing appropriately to emergencies or urgent customer queries
- Working with an effective multi-diversity team to make customer delight and achieve targets set by the Company.
- Branding the product and marketing to increase the sales.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor of Arts - Business Management
London South Bank University (United Kingdom)
United Kingdom07.2012
Association of Accounting Technicians of Sri Lanka, Completed Foundation Level - Accounting
AAT
01.2008
Skills
- Operations Management
- Staff Management
- Quality Assurance
- Team Collaboration
- Client Relationships
- Business Planning
- Strategic Planning
- Business Administration
Personal Information
- Date of Birth: 01/20/1991
- Gender: Female
- Category in Canada: Work Permit
Keyskillsandcompetences
- Able to motivate a team and have excellent people management skills.
- Fast learner with keen interest to gain experiences and can handle challenging roles.
- Ability to come up with own ideas to take the company forward.
- Highly organized with good planning skills & ability to meet strict deadlines.
- Analytical mindset with hard working ability to complete tasks effectively and efficiently.
- Experience of setting targets and monitoring performance.
References
Available upon request.
Languages
English
Full Professional
Tamil
Native or Bilingual
SINHALA
Full Professional
Timeline
Managing Director
Destiny Overseas Consultants
01.2022 - Current
Founder/Managing Director
Destiny Network Pvt Ltd
11.2019 - Current
Manager (Study Abroad) Enrollment and Sales
Pathe Academy
08.2018 - 08.2019
Banking Assistant (Customer Service)
Nations Trust Bank
03.2017 - 08.2018
Account Relationship Officer (Inner Circle Ambassador)
Nations Trust Bank
01.2014 - 03.2017
Team Leader
Papa John's
01.2012 - 01.2013
Bachelor of Arts - Business Management
London South Bank University (United Kingdom)
Association of Accounting Technicians of Sri Lanka, Completed Foundation Level - Accounting
AAT
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