Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Dharsana Devi Kamaraj

Dharsana Devi Kamaraj

Oshawa,ON

Summary

I am currently a data analyst student with a valid work permit and am self-motivated and organized to work independently under minimal supervision. Organized and motivated employee eager to apply time management and organizational skills in various environments. Offers excellent technical abilities with software and applications, pursuing flexible part-time employment with weekend and evening shift options.

Overview

4
4
years of professional experience

Work History

Technical Writer

Phillips Centralized Private Limited, Chennai
Chennai, Tamil Nadu
02.2023 - 04.2023
  • Carefully documented technical workflows in a private wiki for the education of newly hired employees.
  • Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
  • Organized material for research and completed writing tasks.
  • Developed detailed technical documents and user guides for technical products.

Quality Analyst

Revature India
Chennai, Tamil Nadu
02.2019 - 02.2023
  • Created support documentation that empowered and enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Engaged end-users and answered questions via email, phone, and website live chat.
  • Structured numbers for portfolios based on their domain.
  • Conducted a number of orientations for associates to create portfolios.
  • Conducted and evaluated a number of project presentations through a live webinar.
  • Developed and maintained quality assurance procedure documentation.

Technical Content Writer

Revature, India
Chennai, Tamil Nadu
02.2019 - 02.2023
  • Wrote a number of scripts for technical topics in languages like Java, HTML, JavaScript, CSS, and general technical topics.
  • Created and edited lecture notes, a reference document, release notes, and technical documentation, such as user manuals, installation guides, and troubleshooting guides, for the products and systems.
  • Proofread and edit documentation for accuracy and clarity Created and modified flowchart diagrams with respect to technical topics.
  • Helped the video editing team by providing technical and non-technical content related to the company's products.
  • Engaged end-users and answered questions via email, phone, and website live chat.
  • Scrutinized numbers for portfolios based on their domain and conducted orientations for associates to create portfolios.

Education

Post Graduate Degree Certificate - Data Analytics For Business Decisions

Durham College
Oshawa, ON
12-2024

Bachelor of Technology - Information Technology

Jeppiaar Engineering College
Chennai
04-2019

Skills

  • Excellent People Skills
  • Conflict Management
  • Customer Service
  • Content Editing
  • Flexible Schedule
  • Excellent Communication
  • Teamwork and Collaboration
  • MS Office

Availability

  • Monday: 7:00 AM to 10:00 AM, 8:00 PM to 11:00 PM
  • Tuesday: 6:00 PM to 11:00 PM
  • Wednesday: Open after 11:00 AM
  • Friday: Open
  • Saturday: Open
  • Sunday: Open

Timeline

Technical Writer

Phillips Centralized Private Limited, Chennai
02.2023 - 04.2023

Quality Analyst

Revature India
02.2019 - 02.2023

Technical Content Writer

Revature, India
02.2019 - 02.2023

Post Graduate Degree Certificate - Data Analytics For Business Decisions

Durham College

Bachelor of Technology - Information Technology

Jeppiaar Engineering College

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Dharsana Devi Kamaraj