Dharmvir Kaur
KITCHENER,ON
Summary
- Resourceful and innovative Instructional Designer with over 2 years of experience in e-learning and curriculum development for a wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Advisor and Analyst
InsureBC
01.2022 - 10.2023
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Customer Service Representative
Save-On-Foods
08.2020 - 11.2021
- managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Educator and E-Learning Instructional Designer
SSSS High School, Amritsar, India
03.2018 - 04.2019
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Developed and implemented engaging lesson plans to keep learner attention.
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
Curriculum Developer and Educator
GB Public School
06.2016 - 02.2018
- Enhanced curriculum quality by conducting thorough research and incorporating best practices in instructional design.
- Developed customized learning experiences by incorporating multimedia elements, interactive activities, and real-world examples.
- Ensured alignment between curriculum objectives, instructional strategies, and assessments, leading to clearer expectations for students and improved outcomes.
- Spearheaded efforts to incorporate emerging pedagogical theories into core curricular frameworks, fostering a culture of continuous improvement.
Education
Master of Instructional Technology - Instructional Technology
NYIT
Vancouver, BC07.2021
Master of Education - Education
Khalsa College
Amritsar, India06.2016
Bachelor of Education - Education
D.A.V College
Amritsar, India06.2014
Skills
Customer Service
Content Development
Problem-solving abilities
Time Management
Critical Thinking
Classroom Management
Lesson Planning
Instructional Strategies
Learning Strategies
Create and measure learning outcomes
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Full Professional
Certification
Advanced Instructional Design
Foundations of Teaching for Learning: Curriculum
Certificate in Data Analytics Professional - Google (June 2024-Sept 2024)
Timeline
Advisor and Analyst
InsureBC
01.2022 - 10.2023
Customer Service Representative
Save-On-Foods
08.2020 - 11.2021
Educator and E-Learning Instructional Designer
SSSS High School, Amritsar, India
03.2018 - 04.2019
Curriculum Developer and Educator
GB Public School
06.2016 - 02.2018
Master of Instructional Technology - Instructional Technology
NYIT
Master of Education - Education
Khalsa College
Bachelor of Education - Education
D.A.V College
Advanced Instructional Design
Foundations of Teaching for Learning: Curriculum
Certificate in Data Analytics Professional - Google (June 2024-Sept 2024)
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