Summary
Overview
Work History
Education
Skills
Timeline
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Dharmpreet Kaur

Winnipeg,MB

Summary

Customer-focused professional with experience in call center operations and customer relations. Skilled in the Microsoft Office Suite for improving service efficiency. Known for quick problem resolution and a strong commitment to customer satisfaction.

Overview

5
5
years of professional experience

Work History

Gas Station Clerk

CO OP
Winnipeg, MB
01.2024 - Current
  • Managed cash register and processed customer transactions with high accuracy.
  • Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
  • Monitored and restocked convenience store items, including food, beverages, and automotive products.
  • Prepared daily records of food and gas sales and balanced register drawers.

Sales Associate

Redwireless Rogers
Winnipeg, MB
09.2024 - 04.2025
  • Act as a Rogers Ambassador by professionally representing the organization in accordance with its value standards.
  • Resolved customer inquiries regarding billing, sales, and technical assistance via phone and email support tickets.
  • Utilize internal systems and programs (e.g., Pipedrive, Front, Vonage, and Slack) to effectively manage order details and efficiency.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.

COURIER CARE REPRESENTATIVE

SKIPTHEDISHES
02.2020 - 09.2023
  • Responded to telephone inquiries and complaints following standard operating procedures. Managed over 70 calls per day.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts. Managed around 120 chats per day or responded to around 100 emails every day.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
  • Assisted with training and mentoring new team members.

Education

Coursework Experience with use of Microsoft Office, Outlook, Excel, Word, PowerPoint - Information Technology

Sheridan College
Brampton, ON
12.2018

Skills

  • Call Center Operations
  • Data entry
  • Customer Relations
  • Technical Support
  • POS systems and ordering platforms
  • Mail sorting
  • Office Administration
  • Appointment scheduling
  • Recordkeeping strengths
  • Microsoft Office Suite
  • Zendesk expertise
  • Sales support

Timeline

Sales Associate

Redwireless Rogers
09.2024 - 04.2025

Gas Station Clerk

CO OP
01.2024 - Current

COURIER CARE REPRESENTATIVE

SKIPTHEDISHES
02.2020 - 09.2023

Coursework Experience with use of Microsoft Office, Outlook, Excel, Word, PowerPoint - Information Technology

Sheridan College

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Dharmpreet Kaur