Dharmpreet Kaur
Winnipeg,MB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
MAIL CLERK
AIR CANADA
02.2024 - Current
- Sorted tax slips by employee numbers, place slips into envelopes.
- Proved successful working within tight deadlines and fast-paced environment.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Maintained high level of confidentiality with mail items in line with regulations.
CUSTOMER SERVICE REPRESENTATIVE
SKIPTHEDISHES
02.2020 - 09.2022
- Responded to telephone inquiries and complaints following standard operating procedures. Managed over 70 calls per day.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts. Managed around 120 chats per day or responded to around 100 emails every day.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Assisted with training and mentoring new team members.
STORE TEAM MEMBER
Value Village
Brampton, ON
09.2019 - 01.2020
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked at back office to put price tag on the products.
CASHIER
MCDONALD'S
Oakville, ON
04.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs and train new team members.
- Delivering food orders to customer’s tables using a cart or other delivery mechanism.
Education
Coursework Experience with use of Microsoft Office, Outlook, Excel, Word, PowerPoint - Information Technology
Sheridan College
Brampton, ON12.2018
Skills
- Computer Proficiency
- Call Center Operations
- Customer Relations
- Technical Support
- Mail Sorting
- Problem-Solving Ability
- Active Listening
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- POS Systems and Ordering Platforms
- Handling and Sorting Mail
Timeline
MAIL CLERK
AIR CANADA
02.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
SKIPTHEDISHES
02.2020 - 09.2022
STORE TEAM MEMBER
Value Village
09.2019 - 01.2020
CASHIER
MCDONALD'S
04.2019 - 09.2019
Coursework Experience with use of Microsoft Office, Outlook, Excel, Word, PowerPoint - Information Technology
Sheridan College
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