Dharmit Patel

Site No.: 1981-Kitchener Retailer: Kevin Morden

• Operated and maintained the ELO POS system for managing gas pump transactions, ensuring smooth and efficient customer service while minimizing errors.
• Proactively monitored fuel sales to avoid drive-offs by promptly identifying suspicious activity and enforcing payment policies.
• Supervised and managed a team of employees, providing training, guidance, and support to ensure high standards of customer service, safety, and operational efficiency.
• Managed the SIMONIZ self-serve and automatic car wash operations, ensuring optimal performance and customer satisfaction, as well as troubleshooting equipment issues when necessary.
• Processed OLG lottery sales, including ticket transactions, prize payouts, and adhering to all legal requirements related to lottery sales and age verification.
• Sold tobacco products, beer, and wine, adhering to legal age restrictions and ensuring responsible product handling in compliance with local regulations.
• Handled stocking and inventory management, ensuring shelves were well-stocked, organized, and that inventory was rotated to minimize waste and optimize product availability.
• Regularly conducted inventory checks and ordered supplies as needed to maintain product availability, while tracking stock levels and ensuring timely restocking.

• Provided exceptional customer service by assisting customers with product selection, answering questions, and processing transactions accurately and efficiently.
• Operated OLG (Ontario Lottery and Gaming) terminals, processed lottery ticket sales, and ensured compliance with all regulations regarding age verification and lottery game rules.
• Managed and sold tobacco products, ensuring compliance with legal requirements and verifying customer age as per local regulations.
• Managed cash register, handled cash, credit, and debit transactions, and balanced the till at the end of each shift.
• Handled stocking and organization of inventory, ensuring shelves were stocked, displays were neat, and products were rotated to maintain freshness and availability.