Dharmit Patel
Kitchener,Ontario
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Canadian Tire
Kitchener, Ontario
01.2023 - 07.2024
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
Call Center Representative
Gatestone & Co
Toronto, Ontario
02.2023 - 04.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained strong call control and quickly worked through scripts to address problems.
- Consulted with customers to resolve service and billing issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Data Analyst Intern
Royal Technosoft Pvt. Ltd.
Ahmedabad, India
02.2022 - 12.2022
- Researched new ideas to prioritize areas of focus.
- Extracted data to build metrics or create dashboards, tracking success toward KPIs.
- Used statistical analyses to find patterns from data and identify improvement opportunities.
- Consulted with customers to develop dashboards, metrics and outcomes evaluations.
- Shared insights with customers regarding drivers of success or areas of opportunity.
- Maintained or updated business intelligence tools, databases or dashboards.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Collected business intelligence data from industry reports, public information or purchased sources.
Education
Post-Graduate Diploma - Cloud Data Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2024
Bachelor of Technology - Computer Engineering
L.J. Institute Of Engineering And Technology
India04-2022
Skills
- Technical Knowledge
- Troubleshooting
- Computer Proficiency
- Internet and Networking
- Verbal Communication
- Written Communication
- Active Listening
- Empathy and Patience
- Conflict Resolution
- Service Orientation
- Problem Solving
- Attention to Detail
- Adaptibility
- Organization and Time Management
- Learning and Development
- Home Office Setup
- Typing proficiency
Languages
English
Full Professional
Hindi
Professional
Gujarati
Professional
Timeline
Call Center Representative
Gatestone & Co
02.2023 - 04.2024
Customer Service Representative
Canadian Tire
01.2023 - 07.2024
Data Analyst Intern
Royal Technosoft Pvt. Ltd.
02.2022 - 12.2022
Post-Graduate Diploma - Cloud Data Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Technology - Computer Engineering
L.J. Institute Of Engineering And Technology
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