Dharmil Jokhakar
Oakville,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
Work History
Medical Laboratory Assistant
LifeLabs Medical Laboratory Services
01.2022 - Current
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Followed safety protocols to maintain a safe and secure laboratory environment.
- Recorded and maintained accurate data to facilitate tracking of results.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Documented and verified patient information using the laboratory information system.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Maintained a safe work environment free of unnecessary hazards to protect staff and testing results.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
Customer Service Representative
Sobeys
02.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Crew Member
Sodexo
01.2019 - 03.2020
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
Post-Degree Certificate - Healthcare Administration
St Lawrence College
Kingston, ON12.2019
Bachelor of Science - Microbiology
Uka TarsadiaUniversity
Gujarat,India09.2017
Skills
- Specimen Transport
- Preparing Food Items
- Data Analysis, Documentation and Data entry
- Biohazardous Waste Disposal
- Laboratory Information Systems
- Desktop and Personal Computers
- Team Player- Expert
- Specimen Handling
- Interpersonal Skills
- Microsoft Office - Expert
- languages:- English( Expert ), Hindi ( Expert ), Urdu ( Expert )
Timeline
Medical Laboratory Assistant
LifeLabs Medical Laboratory Services
01.2022 - Current
Customer Service Representative
Sobeys
02.2021 - Current
Crew Member
Sodexo
01.2019 - 03.2020
Post-Degree Certificate - Healthcare Administration
St Lawrence College
Bachelor of Science - Microbiology
Uka TarsadiaUniversity
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