DHARMIL ACHARYA
Hamilton,Ontario
Summary
Results-driven customer service professional with 6 years of experience seeking a challenging position in customer service. Skilled in building strong customer relationships, resolving issues, and ensuring customer satisfaction. Committed to delivering exceptional service and exceeding customer expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Walmart Canada
11.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Day Support Lead
Walmart Canada
01.2023 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed over 20 associates per day and interact with more 50 customers per day.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created exciting merchandise displays to catch attention of store customers.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Cap 1 Department Manager
Walmart Canada
06.2022 - 01.2023
- Assisted customers in person, over the phone, and via email, providing information and resolving inquiries or issues promptly.
- Maintained a high level of customer satisfaction through effective communication and problem resolution.
- Handled a high volume of customer interactions while ensuring accuracy and attention to detail.
- Developed a deep understanding of products, services, and company policies to provide accurate information to customers.
- Collaborated with cross-functional teams to address complex customer concerns and provide timely resolutions.
- Received positive customer feedback for consistently delivering exceptional service and exceeding expectations.
CAP 1 Associate
Walmart Canada
10.2021 - 06.2022
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items. Stocked designated items on shelves, end caps and displays.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased speed and ability to get work within given time frame.
Retail and Community Intern
Hamilton Honey Badgers
01.2022 - 04.2022
- Responded to customer inquiries via phone and email, providing product information, processing orders, and resolving issues.
- Assisted customers in troubleshooting technical problems, working closely with the technical support team to ensure prompt resolution.
- Actively listened to customers' concerns, showing empathy and understanding, and finding appropriate solutions.
- Achieved and maintained a high level of customer satisfaction, consistently meeting or exceeding performance metrics.
- Collaborated with colleagues to develop and implement strategies to improve customer service and enhance the customer experience.
- Contributed to the development of customer service training materials and participated in training sessions for new hires.
Marketing Manager
Aditya Ayurvedic Agnecy
06.2016 - 06.2021
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Performed market segmentations, targeting and positioning (STP) for each product line.
- Managed around 70 different retailers for ordering more.
- Created and managed social media campaigns to increase brand engagement.
- Used data analytics to track lead generation campaigns and improve quality.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Education
PG Diploma - Sports Business Management
Durham College
Oshawa, ON04.2022
Master’s - Business Administration: Marketing and Advertising
GLS University
Ahmedabad05.2021
Bachelors - Business Administration: Finance and Marketing
GLS University
Ahmedabad05.2019
Skills
- Customer relationship management
- Problem-solving and conflict resolution
- Effective communication
- Multitasking and prioritization
- Active listening and empathy
- Attention to detail
- Adaptability and flexibility
- Teamwork and collaboration
- Technical proficiency (customer service software, CRM systems, etc)
Certification
- First aid and CPR, Rescue7 - 2022
- SEO Certificate Course and Product Management Course , LinkedIn - 2021
- Quality Assurance Course, LinkedIn - Pursuing
Timeline
Assistant Store Manager
Walmart Canada
11.2023 - Current
Day Support Lead
Walmart Canada
01.2023 - Current
Cap 1 Department Manager
Walmart Canada
06.2022 - 01.2023
Retail and Community Intern
Hamilton Honey Badgers
01.2022 - 04.2022
CAP 1 Associate
Walmart Canada
10.2021 - 06.2022
Marketing Manager
Aditya Ayurvedic Agnecy
06.2016 - 06.2021
PG Diploma - Sports Business Management
Durham College
Master’s - Business Administration: Marketing and Advertising
GLS University
Bachelors - Business Administration: Finance and Marketing
GLS University
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