Dharmik Solanki
Thunder Bay
Summary
A dedicated professional with over two years of experience in hotel management and retail. Skilled in delivering exceptional customer service, managing daily operations, and working collaboratively within teams. Seeking an opportunity to apply my ability in a dynamic environment focused on growth and quality service.
Overview
2
2
years of professional experience
Work History
Assistant Team Lead
Dollarama
11.2024 - Current
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Worked with proprietary software to reduce issues and increase productivity.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with customer service to handle escalated customer issues.
- Supervised staff.
Customer Service Representative
Softmoc, Thunder Bay
08.2024 - Current
- Greet and engage customers, providing product knowledge and recommendations
- Maintain store cleanliness and organization, including displays and inventory
- Process transactions at the register, handle cash and payments
- Handle exchanges, returns, and customer inquiries both in-store and over the phone
- Meet or exceed sales goals and targets
Team Supervisor
Manchurian Club, Singapore
09.2022 - 10.2024
- Led the management team, overseeing all aspects of hotel operations
- Improved operational efficiency by20% through the implementation of streamlined processes
- Coordinated events and managed guest relations, leading to a10% increase in repeat customers
Banquet Supervisor
St. Regis, Shangri-La, Paradox, Laguna
09.2022 - 03.2023
- Gained experience in multiple aspects of hotel management including front office, guest services, and food & beverage
- Provided support in organizing and managing events, enhancing the overall guest experience
- Developed strong multitasking abilities by juggling responsibilities in high-pressure environments
Education
International Hospitality Management
London School of Business
09.2023
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Customer Service
- Microsoft Office
- Ability to Work Under Pressure
- Communication Skills
- Ability to Work in a Team
- Cash handling
- Team motivation
- Problem-solving
- Attention to detail
Availability
Available Full-time, Any-time
Languages
English
Full Professional
Timeline
Assistant Team Lead
Dollarama
11.2024 - Current
Customer Service Representative
Softmoc, Thunder Bay
08.2024 - Current
Team Supervisor
Manchurian Club, Singapore
09.2022 - 10.2024
Banquet Supervisor
St. Regis, Shangri-La, Paradox, Laguna
09.2022 - 03.2023
International Hospitality Management
London School of Business
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