Dharmik Shah
Thunder Bay,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food industry and customer service. Motivated to maintain customer satisfaction and contribute to company success. Have some expertise in quality, speed and interaction optimization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Store Supervisor
Circle K
12.2021 - Current
- Boosted store sales through effective merchandising and strategic product placement.
- Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Evaluated sales trends to make informed decisions regarding inventory replenishment and markdown strategies.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Answered product questions and assisted customers in selection and checkout.
- Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
Customer Service Representative
Angelo's Pizza & Sub
05.2021 - 09.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Shift Manager
Kentucky Fried Chicken (KFC)
06.2020 - 04.2021
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Worked at all stations, including kitchen, back of the house, and front of the house.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Regularly checked the building to confirm maintenance and cleaning met code and regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
Customer Service Representative
Dominos Pizza
12.2019 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
US IT Recruiter
Dash Technologies
01.2019 - 06.2019
- Dash Technologies is situated in Chicago, Ohio, but worked for them at their offshore branch in India.
- Operated and maintained applicant tracking and candidate management systems.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics, and other variables.
- Sourced, qualified, and conducted screening interviews with job candidates.
Education
Post-Graduate Diploma - Information Communication Technology, ICT
Confederation College
Thunder Bay08.2021
Bachelor of Engineering - Computer Engineering
Gujarat Technological University
Ahmedabad, Gujarat, India04.2018
Skills
- Excellent customer service, interpersonal and communication skills
- Efficient team player as well as have ability to work independently
- Punctual and can work long shifts
- Multitasking and quick learner
- Proficient in MS Office suite
- Well organized and professional
- Confident, friendly, detail oriented and proactive
- Inventory controls
- Accurate Money Handling
- Team Leadership
- Team Development
- Training and mentoring
Certification
- Smart-Serve Certification
- In Good Hands Certification
- Valid G License
Timeline
Retail Store Supervisor
Circle K
12.2021 - Current
Customer Service Representative
Angelo's Pizza & Sub
05.2021 - 09.2021
Shift Manager
Kentucky Fried Chicken (KFC)
06.2020 - 04.2021
Customer Service Representative
Dominos Pizza
12.2019 - 07.2020
US IT Recruiter
Dash Technologies
01.2019 - 06.2019
Post-Graduate Diploma - Information Communication Technology, ICT
Confederation College
Bachelor of Engineering - Computer Engineering
Gujarat Technological University
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