Dharmik Nakrani
Edmonton,Alberta
Summary
Results-driven IT Analyst with more than 5 years of experience in technical support, project management, and data analysis. Skilled in identifying and implementing technology solutions that increase efficiency and productivity while reducing costs. Proficient in data analysis, software development methodologies, and ITIL best practices. Seeking an opportunity to leverage skills and experience to drive technology improvements and provide exceptional support to end-users.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Support Technician
Comncam Solutions LTD.
08.2023 - Current
- Diagnose and resolve network connectivity issues, hardware failures, and software malfunctions to ensure uninterrupted operations. Perform root cause analysis and implement long-term solutions to prevent recurring network problems.
- Install, configure, and maintain routers, switches, firewalls, and wireless access points to optimize network performance. Ensure proper integration of hardware and software components within the organization's IT infrastructure.
- Enforce network security protocols, including firewalls, intrusion detection systems, and VPN configurations to safeguard data integrity.
- Maintain detailed documentation of network configurations, hardware inventory, and troubleshooting procedures for reference and compliance.
- Work closely with system administrators, cybersecurity professionals, and external vendors to align network infrastructure with organizational goals. Participate in IT projects and contribute expertise to enhance network scalability and reliability.
IT Analyst
YMCA Of Greater Toronto
05.2022 - 07.2023
- Analyze the company's technology needs and recommend solutions to improve efficiency and productivity.
- Install, configure, and maintain hardware, software, and networking systems.
- Provide technical support to end-users, including troubleshooting issues and resolving technical problems in a timely and efficient manner.
- Ensure data security and protect the company's information assets by implementing and maintaining appropriate security measures.
- Staying up-to-date with the latest technology trends and advancements in the industry, and making recommendations on how they can be integrated into the company's systems and processes.
Desktop Support Technician
Indian Grocery Express
04.2020 - 04.2022
- Providing technical support to end-users in person, over the phone, or via remote access.
- Troubleshooting and resolving hardware, software, and networking issues.
- Creating and maintaining technical documentation, including user manuals and procedures.
- Conducting regular system maintenance and performing backups to ensure data security.
- Managing and maintaining computer peripheral devices such as printers, scanners, and projectors.
Junior IT Helpdesk Technician
Gujarat Tele-links Pvt Ltd
04.2018 - 06.2019
- Researching and identifying the root cause of persistent issues and escalating to the appropriate next support tier to minimize disruption to the business.
- Working with vendor support to ensure support issues are resolved and tickets are created/closed in a prompt manner.
- Assisting with routine system maintenance tasks and updates.
- Providing support in installing desktop operating systems and software applications by utilizing internal tools and imaging procedures.
- Offering relevant and concise information as well as training to end-users.
Education
Associate of Applied Science - Computer Systems Technician
Humber College
05.2021
Skills
- Remote Support
- LAN and WAN management
- Technical Documentation
- Collaborative Team Player
- Operating Systems: Windows, Linux, Mac
- Tools: Jira, Confluence, Atlassian, Packet Tracer, Putty
- Network Hardware Installation
- Vendor Collaboration
- Network troubleshooting
Certification
- Certified CompTIA A+ - March 2028
- AWS Certified Cloud Practitioner - September 2025
Timeline
Network Support Technician
Comncam Solutions LTD.
08.2023 - Current
IT Analyst
YMCA Of Greater Toronto
05.2022 - 07.2023
Desktop Support Technician
Indian Grocery Express
04.2020 - 04.2022
Junior IT Helpdesk Technician
Gujarat Tele-links Pvt Ltd
04.2018 - 06.2019
Associate of Applied Science - Computer Systems Technician
Humber College
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