Summary
Overview
Work History
Education
Skills
Projects
Volunteer Experience
Certification
Timeline
Generic

Dharmik Lad

Lethbridge,Alberta

Summary

Detail-oriented administrative assistant with extensive experience in office management and customer service. Proven ability to enhance productivity through effective scheduling and problem-solving skills. Proficient in Microsoft Office Suite and adept at multitasking, delivering consistently streamlined operations and improved organization. Seeking to leverage expertise to support dynamic teams in achieving operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Subway
Lethbridge, Alberta
01.2022 - Current
  • Implement well-organized team schedules through scheduling software, based on each member's availability.
  • Oversaw cash transactions with precision, adhering to company policies.
  • Handled balance discrepancies in registers while producing end-of-day financial records.
  • Leveraged consumer behavior knowledge to implement successful upselling methods, enhancing overall sales figures.
  • Implemented customer engagement strategies based on observed behaviors, fostering positive interactions, and repeat business.
  • Managed inventory levels, monitored expiration dates, placed orders when necessary.
  • Trained incoming staff to maintain exceptional customer service standards.
  • Analyzed current processes and procedures to identify areas for improvement through training initiatives.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Insurance Broker

World Financial group
Lethbridge, Alberta
06.2024 - 12.2024
  • Interviewed prospective clients to learn about financial needs and discuss existing coverage.
  • Provided information and answered questions via personal meetings, telephone calls, and email.
  • Built and maintained strong relationships with clients to understand their financial goals and needs.
  • Provided personalized financial solutions, including insurance products, retirement plans, and investment options.
  • Guided clients through the application and underwriting processes for various insurance policies.
  • Ensured all transactions and client interactions adhered to legal and regulatory standards.
  • Maintained accurate records of client interactions, policies sold, and follow-up activities.

Management Intern

The Entrepreneurship Intern
Mumbai
10.2020 - 01.2021
  • Handled a range of administrative activities like file management, data recording, and document scanning.
  • Assisted with projects and responsibilities to foster relationships with internal departments.
  • Scheduled and confirmed appointments, meetings for the management team, clients, and planned daily events.
  • Delivered administrative support to team members by making copies, sending faxes, maintaining spreadsheets, organizing documents and rearranging schedules.
  • Took accurate and detailed minutes of meetings, ensuring timely distribution and record maintenance.
  • Managed social media accounts, creating engaging posts and monitoring user interactions.
  • Collaborated with other interns on special projects designed to increase efficiency within the organization.

Education

Bachelor of Management in - Computer Science

University of Lethbridge
Lethbridge, Alberta
12.2024

Skills

  • Team Collaboration
  • Professional Communication Skills
  • Office 365
  • Training Development
  • Data Management and Analytics
  • Cash handling
  • Inventory control
  • Operations management
  • Project Support
  • Sales Performance Tracking
  • Continuous Improvement
  • Project Administration
  • Proficient Scheduling Skills
  • Problem Solving with Computational Techniques
  • Critical Thinking and Innovation
  • Group Presentation Skills
  • Documentation Management
  • Proactive Follow-Up System
  • Market Research and Analysis
  • Conflict Resolution Techniques
  • Project Scheduling and Data Analysis
  • Budget Management
  • Agile Project Management Skills
  • Proficient in Scrum Framework
  • Ethics in Information Technology
  • Target Market Identification
  • Consumer Behavior Analysis

Projects

Weather Forecast Python API- https://github.com/dharmik18/Weather-forecast-Python-API

● Designed and implemented a Python-based application using a weather API to provide accurate and real-time weather forecasts for specific locations.

● Applied API integration and data parsing techniques to extract, analyze, and display relevant information, enhancing user interaction and accessibility.

● Developed a robust and user-friendly interface with features for multi-day forecasts, demonstrating practical skills in programming and data-driven development.

CAPSIM  Business Simulation Project | University of Lethbridge | Fall 2024

● Conducted in-depth data analysis to evaluate market trends, sales performance, and customer preferences, enabling informed decisions on product development and positioning.

● Utilized forecasting techniques to predict demand, optimize production schedules, and balance inventory levels, minimizing costs and enhancing operational efficiency.

● Developed pricing strategies and marketing budgets by analysing sales data and competitive benchmarks, resulting in improved market share and profitability.

● Collaborated with cross-functional teams to align production, financial planning, and resource allocation, ensuring seamless operations and goal attainment.

● Implemented HR strategies to enhance workforce productivity and morale by optimizing training programs, balancing workloads, and improving retention rates.

● Worked with TQM models to reduce production defects, improve product quality, and achieve cost savings, demonstrating the importance of continuous improvement initiatives in business operations.

Subway Project Management (Renovation) 

https://ulethmy.sharepoint.com/:w:/g/personal/dharmik_lad_uleth_ca/ESY5DNpo0zpLnbezdDKJwMoB_31trrSYAKUN7Yb2Xrj3kw?e=MniOAC

University of Lethbridge | Lethbridge, Alberta | August 2023

• Remodelling an existing Subway restaurant to meet up-to-date Franchise standards with the New Refresh Design.

• Goals include improving appearance, functionality, and customer experience.

• Inculcating Documentation, Budgeting, Data Analysis and Presentation skills to meet expectations.

Volunteer Experience

SCRIBE, Lexicon Global, India, 2016, Collaborated with a disabled student to help writing exam, ensuring a fair and inclusive testing environment.

Certification

  • Certified Ethical Hacker (CEH v12)

Timeline

Insurance Broker

World Financial group
06.2024 - 12.2024

Shift Supervisor

Subway
01.2022 - Current

Management Intern

The Entrepreneurship Intern
10.2020 - 01.2021

Bachelor of Management in - Computer Science

University of Lethbridge

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Dharmik Lad