Dharmik Bhatt
Summary
Customer service representatives bring top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Toronto Transit Commission
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Computer Engineer
Bharti Computers
01.2018 - 10.2019
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Performed installation, maintenance, and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Advanced Diploma - Information Technology
Indian Institute of Engineers
Delhi 12.2017
High School Diploma -
National Institute of Open Schooling
India 10.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Technical Support
- Client Relations
- Languages- English,Hindi,Gujrati
Timeline
Customer Service Representative
Toronto Transit Commission
09.2022 - Current
Computer Engineer
Bharti Computers
01.2018 - 10.2019
Advanced Diploma - Information Technology
Indian Institute of Engineers
High School Diploma -
National Institute of Open Schooling
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