Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Dharmesh Manuja

Dharmesh Manuja

British Columbia,BC

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Associate

The Source
10.2020 - Current
  • Won Top Performer 2022 (Canada Wide Sales Competing) by The Source Canada
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed Insurance targets for our Products.

On Call Gaming Attendant / Cashier

Chances
08.2019 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Identified and resolved discrepancies and errors in customer accounts.

Digital Marketing Manager

AIS Technolabs PVT Ltd
11.2016 - 06.2019
  • Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
  • Monitored trends in digital marketing landscape and adjusted strategies accordingly.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Tracked and capitalized on emerging industry trends to boost campaign performance.
  • Developed and executed A/B testing strategies to optimize campaign performance.
  • Monitored return on investment of online and social media marketing efforts.
  • Increased customer engagement through social media.
  • Analyzed competitor pages to locate backlink and keyword opportunities.
  • Managed team engaged in ongoing product optimization, account management and ad placement.
  • Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Created and managed social media campaigns to increase brand engagement.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Improved website visibility through development and implementation of SEO strategies.
  • Optimized email campaigns to increase open and click-through rates.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Conducted market research to identify new opportunities and target markets.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Mentored local personnel on best practices and protocols to maximize productivity.

Team Leader

Infibeam.com
02.2016 - 11.2016

Team Leader SEO

Discover SEO PVT Ltd
07.2015 - 01.2016

SEO Shartor
06.2014 - 06.2015

Junior SEO

Silver Touch Technologies Ltd
04.2012 - 05.2014

Team Leader

BPO
04.2011 - 05.2012

Customer Service Representative

BPO
04.2009 - 03.2011

Education

Bachelor’s - Commerce, Accounts & Statistics

New LJ Institute of Commerce, Gujarat University
Ahmedabad, Gujarat, India
04.2012

High School Diploma -

Aroma School, Gujarat Secondary Education Board
Ahmedabad, Gujarat, India
04.2009

Skills

  • Sales and Marketing
  • Time Management
  • Corrective Actions
  • Multitasking Strengths
  • Answering Customer Questions
  • Retail Store Operations
  • Verbal Communication
  • Store Opening and Closing
  • Customer Service
  • Sales Goal Attainment
  • Negotiation Tactics
  • Product Promotion
  • Product and Service Sales
  • Sales Expertise
  • Leadership qualities Interpersonal skills
  • Well-organized Excellent Customer Service
  • Punctual and enthusiastic Strong Communication
  • Able to work with multicultural people Reliable and focused
  • Enjoy working in busy environment Fast learner
  • Understanding of Confidentiality Standards
  • Ms Office, Google Docs
  • Social Media Marketing
  • Basic Wordpress Knowledge
  • Search Engine Optimization (SEO)
  • Google Adwords (SEM) (PPC)
  • Google Analytics
  • Google Tag Manager
  • Google Webmaster
  • Affiliate Marketing (Amazon)
  • Online Reputation Management (ORM)
  • E-mail Marketing
  • App Store Optimization
  • Youtube Marketing
  • Native Advertising

Certification

Dharmesh Manuja– Resume Digital Marketing Certificates: http://bit.ly/2lOtk12

Timeline

Sales Associate

The Source
10.2020 - Current

On Call Gaming Attendant / Cashier

Chances
08.2019 - 12.2021

Digital Marketing Manager

AIS Technolabs PVT Ltd
11.2016 - 06.2019

Team Leader

Infibeam.com
02.2016 - 11.2016

Team Leader SEO

Discover SEO PVT Ltd
07.2015 - 01.2016

SEO Shartor
06.2014 - 06.2015

Junior SEO

Silver Touch Technologies Ltd
04.2012 - 05.2014

Team Leader

BPO
04.2011 - 05.2012

Customer Service Representative

BPO
04.2009 - 03.2011

Bachelor’s - Commerce, Accounts & Statistics

New LJ Institute of Commerce, Gujarat University

High School Diploma -

Aroma School, Gujarat Secondary Education Board

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