Dharmesh Gohel
Regina,SK
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
4
4
years of professional experience
Work History
Store Manager
TJ's Pizza
Regina
09.2022 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Assistant Manager
City Tower Hotel
Veraval, Gujarat, India
06.2020 - 06.2022
- Maintain professional image of the hotel, including cleanliness, proper uniforms and
appearance standards - Enforce sanitary practices for food handling, general cleanliness and maintenance of
kitchen. Ensure compliance with operational standards, company policies and state laws. - Responsible for ensuring consistent high quality of food preparation and service.
- Estimate food and beverage costs. Supervise portion control and quantities of preparation
to minimize waste. - Estimate food needs, place orders with distributors and schedule the delivery or pick up for
fresh foods and supplies. - Supervise customer orders, respond to customer inquiries and complaints.
- Maintain up-to-date plan for hotel staffing needs. Prepare schedules and ensure that hotel
is staffed for all shifts.
Education
Bachelor of Science - Science
N.V Patel College
Vidhyanagar, Gujarat, India06-2015
Skills
- Team Development
- Customer Service Management
- Supply Ordering
- Risk Management
Languages
Gujarati
Native/ Bilingual
Hindi
Full Professional
References
References available upon request.
Timeline
Store Manager
TJ's Pizza
09.2022 - Current
Assistant Manager
City Tower Hotel
06.2020 - 06.2022
Bachelor of Science - Science
N.V Patel College
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