Dharma Ruiz
Lemon Grove
Summary
Accomplished Accounts Receivable Clerk with a proven track record at Four Points by Sheraton San Diego, enhancing financial accuracy and client satisfaction through expert invoice processing and exceptional customer relations. Skilled in utilizing Microsoft Excel and QuickBooks, I significantly improved collections efforts and reconciliation processes, demonstrating meticulous attention to detail and strong time management abilities.
Overview
4
4
years of professional experience
Work History
Accounts Receivable Clerk
Four Points by Sheraton San Diego
04.2022 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Manager's Assistant
Wingstop Restaurant
08.2021 - 05.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Front Desk Supervisor
Four Points by Sheraton
09.2020 - 04.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Education
High School Diploma -
Hoover High School
San Diego, CA06-2018
Skills
- Collections
- Invoice processing
- Time management
- Payment posting
- Financial records and reporting
- Attention to detail
- Customer relations
- Bookkeeping
- Precision and accuracy
- Financial recordkeeping
- Month-end closing procedures
- Strong client relations skills
Languages
Spanish
Native or Bilingual
Timeline
Accounts Receivable Clerk
Four Points by Sheraton San Diego
04.2022 - Current
Manager's Assistant
Wingstop Restaurant
08.2021 - 05.2022
Front Desk Supervisor
Four Points by Sheraton
09.2020 - 04.2022
High School Diploma -
Hoover High School
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