Summary

Overview

Work History

Education

Skills

Timeline

Dharesh Patil

Tracy

Summary

Facilitated effective communication among departments and utilized data insights to streamline operations, resulting in enhanced service delivery and strengthened client relationships.

Overview

years of professional experience

Work History

Operations Executive (Dispatch / Brokerage)

Aman Truck Lines LLC

Tracy, CA

01.2021 - Current

Collaborated with other departments on projects that required cross-functional coordination.
Drove customer feedback to deliver information to management for corrective action.
Researched and resolved billing disputes and discrepancies.
Created training materials for new staff members related to operational duties.
Reviewed files, records and other documents to obtain information or respond to requests.
Identified potential areas of improvement within the department's operations.
Answered customer questions to maintain high satisfaction levels.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Implemented strategies to reduce costs while maintaining quality standards.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Completed day-to-day duties accurately and efficient

Dispatch Executive

Bright Freight Solutions LLC | Sunriser Trans Inc

01.2019 - 01.2021

Managed the daily operational activities of a fleet of vehicles to ensure efficient and timely delivery of goods.
Organized training sessions for new employees regarding dispatch procedures.
Maintained records of driver activity logs, fuel consumption, mileage.
Resolved issues related to logistics, scheduling or delivery delays.
Prepared daily work and run schedules.
Developed reports on weekly basis regarding dispatching performance and productivity metrics.
Forecasted manpower requirements based on daily workload and company targets.
Received or prepared work orders.
Tracked shipments using tracking software and ensured accurate data entry into system databases.
Arranged for repairs to restore service and schedules.
Monitored vehicle maintenance schedule for ensuring safe transportation services.

Research Analyst

White Crow Research

Powai, Mumbai

01.2016 - 01.2018

Created proposals for service and product strategies based on marketing data.
Compiled targeted or exhaustive marketing data based on needs of specific research projects.
Determined best methods to meet research objectives and produce useful data.
Analyzed market trends and identified potential business opportunities.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked with cross-functional teams to achieve goals.

Sr. Executive

Convergys (OPTUS)

Thane, Maharashtra

01.2013 - 01.2016

Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Maintained up-to-date knowledge of product offerings, services, and pricing structures.
Developed strong relationships with customers through active listening and problem solving techniques.
Mentored junior team members and managed employee relationships.
Developed reports on weekly basis regarding dispatching performance and productivity metrics.
Improved product knowledge on continuous basis to provide optimal service and achieve goals.