Priyanka Dharav Patel

Worked on various Marketing Enhancement initiatives and led Responsible Gambling initiatives. Some of the initiatives are:

Initiative 1 - Winners Page Migration

Initiative 2 - Adobe Target

Initiative 3 - Winners Page Featured banner background update.

Initiative 4 - RGC My PlayBreak Registration Check-in Calls Implementation.

Initiative 5 - Winners Page AEM drop down implementation.

Initiative 6 - Retire all hard coded GO tags to comply decommissioning of GO.

SKILLS APPLIED

• Product execution method: Agile methodology
• Process: Stakeholder management, Requirement gathering, elicitation, Documentation. UAT
• Tools used: Miro, Confluence, Jira, Excel, Word

RESPONSIBILITIES

• Evaluated situations and delivered targeted solutions using various tools and resources.
• Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Developed effective improvement plans in alignment with goals and specifications.
• Oversee implementation of recommended strategies and solutions.
• Collaborate with client teams to ensure successful project execution and achieve desired outcomes.
• Oversee implementation of recommended strategies and solutions.
• Collaborate with client teams to ensure successful project execution and achieve desired outcomes.
• Clearly communicate findings, recommendations, and project updates to clients.
• Present information in a comprehensible manner to diverse stakeholders, including executives and team members.
• Clearly communicate findings, recommendations, and project updates to clients.
• Present information in a comprehensible manner to diverse stakeholders, including executives and team members.
• Collaborate with Key Stakeholders
• Perform stakeholder analysis and acceptance criteria gathering sessions with key business stakeholders to establish business needs and workflows
• Develop, contribute to and vet business analysis artifacts (e.g., requirements traceability matrix, user stories, epics, use cases, etc.
• Identify risks, constraints, and dependencies, and assist in developing risk mitigation plans
• Develops and execute user acceptance, update test plans and set up test data reports defects
• Collaborate with technology teams and service providers to ensure accurate translation of business requirements to technical designs
  Perform User Acceptance Testing
• Participate as member of Deployable UAT Team to plan and execute user acceptance testing, including development of test cases, for Agile deliveries
• Support service providers and regulator (AGCO) through their respective testing phases
• Maintain and update defect logs, facilitate quick resolution of defects and provide inputs for defect prevention
• Prepare test reports comprising of test results and observations, and other testing quality metrics to facilitate the evaluation of testing effectiveness
• Support the Change Control and Risk/Issue Escalation processes on projects
• Support the implementation of solutions into production

Program 1: ATLANTIC CANADA LOYALTY

Phase 1 - Launch a new customer facing app called Hometown Rewards, to grow digital presence and improve customer's digital interactions with the brand.

A phased rollout approach where Phase 1 is focused on creating a mechanism for collecting member data through the company app that provides bonus offers and value-adds. The loyalty platform is fully integrated into the overall Salesforce platform providing unique opportunity to simplify and leverage rich customer data being centralized in Salesforce

Phase 2 - NDA

SKILLS APPLIED

• Product execution method: Agile methodology
• Process: Requirement gathering, elicitation and documenting. Testing co-ordination, Preparing and Executing UAT (User Acceptance Testing)
• Tools used: Visio, SharePoint, Whiteboard, Excel, Word, Teams, Salesforce (Agile Accelerator, Sandbox).

RESPONSIBILITIES:

• Build a network of relationships to draw upon for business expertise that may be required in key areas
• Create deliverables in conjunction with business area and manages approvals
• Provide coordination and clarification to Project resources in support of development, testing and training.
• Assisting PM with the project charter, baseline plan, creating timeline milestones and sprint pre-planning.
• Elicit and document business, user, functional and non-functional requirements
• Document deliverables as part of the overall solution
• Develop maps and flowcharts of business processes (current and future state)
• Identify impact to other solutions/Projects, and work with stakeholders to identify recommendations
• Lead testing phase: Develop and review test strategy, test plan and UATs, coordinate testing phase, document issues and work with vendor to address them.
• Oversee user acceptance testing
• Collect data from different sources, perform data analysis and issue reports based on specified criteria
• Take ownership of responsibilities, working individually or with teams to accomplish goals
• Acted as UAT coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes daily

Program 2: IMPROVING OPERATIONS & SECURITY PRACTICES

Project 1 - Multi-Factor Authentication (MFA)

Quickly enhance user identity protection using modern authentication protocols like MFA, provide a consistent secure mobile experience and offer self-service password reset options. Scope includes all domain users, non-privileged users, privilege users and vendors.

SKILLS APPLIED

• Product execution method: Waterfall methodology
• Process: Requirement gathering, elicitation and documenting. Process flows, Data Analysis, Reports
• Tools used: PowerPoint, Excel, Visio, Sharepoint, Teams

RESPONSIBILITIES:

• Prepared lessons learned document and training guides for the project
• Prepared communications cheat sheet and schedule for deployments
• Co-ordinates with all regional managers across Atlantic Canada and the US to get them on board for the deployments
• Lead the MFA deployment pilot project which was through a phase approach. It was a wave rollout and got 80% success. Followed up with the employees and prepared reports and modified the communications sheet.
• Conducted data analysis and prepared reports

Project 2 - Privilege Access Management

A need to inventory and investigate all Privilege accounts to ensure all user accounts, service accounts, vendor accounts or other accounts do not have unwarranted Privilege security access to servers, workstations, and company data. Also, the project targets stale accounts in AD that possess a security risk since they could be used by an attacker or a former employee.

SKILLS APPLIED

• Product execution method: Waterfall methodology
• Process: Requirement gathering, elicitation and documenting, Data Analysis, Process Flows, Reports
• Tools used: PowerPoint, Excel, SharePoint, Visio, Teams.

RESPONSIBILITIES:

• Requirement gathering for the project
• Understand the current process for obtaining Privilege accounts and identify gaps
• Interviewed the IT staff to determine the proper level of security for different roles: Deskside, Service desk, Servers admins, vendors.
• Perform data analysis of information gathered from investigations and research on how the privilege accounts are used currently.

PROJECT: TD FOR ME
The intent of this project is to enhance the TD Mobile Banking experience by providing a "digital concierge" feature “TD for Me” that curates content and services to create personalized, contextual experiences for customers based on their location and interests. This new feature provides customers with useful TD-related content, like special nearby offers, helpful tips and details on local events, with more content and capabilities to be added in future updates. Key features of this project were - New Dashboard, Event Categories Management, Customize Notification, Integration with Android Location Services and Apple Location Services

Phase 1 – Integration with mortgage concierge service Using geolocation technology, the new service connects customers with mobile mortgage specialists who are nearby and available, offering seamless access to mortgage advice for TD mobile customers

Phase 2 - In Progress (NDA)

SKILLS APPLIED

• Product execution method: Agile methodology
• Process: Stakeholder management, Requirement gathering, elicitation, Documentation
• Tools used: Jira, Mural, MS Visio, MS Office

RESPONSIBILITIES

• Contributed to day-to-day project functioning during requirement gathering and actively participated in the sprint planning, daily stand-up, sprint review, sprint retrospective and Product Backlog Refinement.
• Worked closely with the shareholders and helped the Product owner and Scrum Master in grooming of Product Backlog for the sprint and prioritization of user stories.
• Worked with Subject Matter Experts (SME’S), Product Manager, Project Delivery Lead, Scrum Master, Tech leads and Digital customer experience team to create user stories, acceptance criteria and to develop use cases as per the requirement.
• Bridged the gap between business and technical team for common understanding by conducting JAD sessions.
• Performed elicitation and process mapping. Also produced GAP/FIT Analysis after conducting analysis of current processes and new requirements.
• Conducted regular briefing and review sessions with the design, development and QA team to provide a walkthrough of the user stories, business rules and provide relevant documents whenever necessary.
• Created and documented user stories for developers to perform the required changes by gathering feedback at regular intervals from end users and business sponsors on product functionality.
• Identified, documented and highlighted issues/bugs along with its description, its impact which helped the development team to meet the defined acceptance criteria by removing the ambiguity.
• Documented UAT (User Acceptance Testing) detailed plan to develop end-to end testing. Also participated in functional, integration, regression, user acceptance and performance testing of the feature.
• Provided Demo of the feature/functionality with the help of the developers and design team to the business shareholders and gathered regular feedback.

Worked on multiple projects within Roger digital banking domain including both Roger Online and Mobile App. These projects enable Roger customers to take advantage of self-serve channels and perform key activities on their own rather than waiting in Rogers contact center queue.

Project 1 - Online and Mobile Banking Registration

This project allowed Roger bank customers to register for Online and Mobile Banking App. A new 3 step process was introduced which includes Authentication of client Identity, Username and Password creation and OTP Verification (One-Time Passcode).

Project 2 – Forgot Password/Username

Leveraging above capabilities a new flow was created to allow Roger customers to reset their password and/or username online without reaching out to roger call center. This capability significantly reduced the password reset call volumes at Rogers call center.

Project 3 - Customize Account Alerts

This project enables Rogers bank customers to set up and manage their Credit Card Alerts. Mainly the Alerts were in two categories: Transaction Activities Alert and General Account Information Alerts. The transaction alerts would show the purchase amount in CAD with the exchange rate applied. The general account alerts would show the due date for the minimum payment, payment received and others.

SKILLS APPLIED

• Product execution method: Agile methodology
• Process: Requirement gathering, elicitation and documenting. Executed UAT (User Acceptance Testing)
• Tools used: PowerPoint, Excel, Jira, Mural.

RESPONSIBILITIES

• Actively participated in day-to-day project functioning during requirement gathering and elicitations, release planning, sprint planning, daily stand up, sprint retrospective meeting, product demonstrations.
• Worked closely with the business shareholders, SME’s and members of Tech team to identify needs, gather information and structure effective documentation.
• Worked with the core scrum team to document the user stories and acceptance criteria with all the details required for the development, testing and validation of the feature.
• Provided guidance to the development team in breaking down large and complex epics into simplified user stories for execution.
• Developed prototypes of the system and documented business processes so that the final specifications can be simple.
• Skillful and proficient at translating business requirements into technical requirements using powerful analysis and modeling tools.
• Provided support by creating Traceability Matrix and reviewed design deliverables to ensure alignment with client specification.
• Helped the testing team in developing various test conditions and test cases. Also, assisted the team for UAT (User Acceptance Testing) and post implementation verification, API testing and documenting the data elements in API for better understanding of acceptance criteria.
• Acted as a bridge between business, technical and testing team.
• Created user stories for developers to perform the required changes by gathering feedback at regular intervals from end users and business sponsors on product functionality.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Project: Developing and Integrating E-commerce portals for V.K Pack Well

• The project was to re-develop the website as per the client's requirements and the ongoing trend in the e-commerce world
• The new features and services that were added to the website resulted into a functional, straightforward and dynamic e-commerce portal.