Summary
Overview
Work History
Education
Skills
Timeline
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DHARANY NAKULARAJAH

Scarborough,ON

Summary

Results-driven and detail-oriented Customer Service Representative with 4+ years of experience. Seeking to leverage my skills in client acquisition, effective communication and time management to contribute to the success of TD . Adept at customer needs, with a proven track record of also being an assistant manager at Dominos for 2+ years. Eager to bring my dedication, creativity, and passion for customer experience to a dynamic team at TD .

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Dominos
08.2018 - Current
  • Strong Communication skills demonstrated when taking customers orders resulting in achieving 100% delivery accuracy
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Excellent leadership skills used to train 5 new tellers resulting in generating strong team.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.



Tutor

Kumar Learning Centre
03.2022 - 04.2023
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
  • Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
  • Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.

Education

Bachelor of Science - Computer Science

Ontario Tech University
Oshawa, ON
04.2025

Skills

  • Problem Resolution
  • Financial Services
  • Collaborative Working
  • Identification of Financial Risks
  • Security Protocols
  • Leadership Skills
  • Compliance Reporting
  • Customer Relationship Management (CRM)
  • Call Center Operations
  • Microsoft PowerPoint
  • Effective Communication

Timeline

Tutor

Kumar Learning Centre
03.2022 - 04.2023

Customer Service Representative

Dominos
08.2018 - Current

Bachelor of Science - Computer Science

Ontario Tech University

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DHARANY NAKULARAJAH