Dhara Raiyani
Sudbury,Canada
Summary
I am a person who works hard and is energetic, independent, dependable, and responsible. I am a responsible team player that can handle any difficult circumstances. I can operate well both independently and in a team setting.
Developed exceptional coordination and customer service skills in fast-paced, high-volume environment. Well-versed in managing teams, handling customer inquiries, and streamlining operations. Seeking to transition into new field where these transferrable skills can drive success and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FOH Supervisor
Chucks' Roadhouse Bar & Grill
08.2023 - Current
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
DCAP Executive
Canada Revenue Agency
02.2024 - 07.2024
- Electronic data capture of information from returns and other source documents and verification, editing and
correction of captured data. - Keys information from returns and other source documents.
- Uses bar-code reader to electronically capture data from returns.
- Verifies, edits, and corrects captured data.
- Provides technical support to team members for the electronic data capture of returns and other source
documents. - Assists with the training of team members on various data capture equipment and for various workflows.
Front End and Server
Wacky Wings
01.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Cook/Dietary Aide
Extendicare
04.2021 - 12.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Line Cook/Helper/Cashier
Flavors Indian Cuisine
11.2020 - 02.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Customer Retention Representative
S&P Data
06.2020 - 10.2020
- Prioritized workload effectively to ensure timely responses for all customers, balancing multiple tasks with competing deadlines.
- Implemented process improvements in response to feedback from clients, leading to higher satisfaction scores.
- Utilized advanced problem-solving skills to address complex client concerns, demonstrating a thorough understanding of the company''s policies and procedures.
Customer Experience Sales Floor Associate
Walmart
10.2019 - 06.2020
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
Sales Executive
Gowrie Healthcare Pvt. Ltd.
02.2017 - 07.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
DIPLOMA - BUSINESS ADMINISTRATION MARKETING
COLLEGE OF NORTH ATLANTIC
ST. JOHN'S, NL07.2021
BACHELOR OF SCIENCE - STATISTICS
THE MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA
VADODARA, GUJARAT07.2016
Skills
- CUSTOMER RELATIONSHIP MANAGEMENT
- TEAMWORK & ADAPTIBILITY
- BUSINESS DEVELOPMENT UNDERSTANDING
- DATA ANALYSIS
- COMMUNICATION & TIME MANAGEMENT
- KEYING
- CRITICAL THINKING
Certification
- Supervisor Health and Safety Awareness in 5 steps
- Smart Serve, 02/15/27
- Food Handlers, 04/01/26
- Investment Fund Specialist, Currently Pursuing
Hobbies and Interests
- Cooking
- Travelling
- Exercise
- Listening Music
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
DCAP Executive
Canada Revenue Agency
02.2024 - 07.2024
FOH Supervisor
Chucks' Roadhouse Bar & Grill
08.2023 - Current
Front End and Server
Wacky Wings
01.2022 - 08.2023
Cook/Dietary Aide
Extendicare
04.2021 - 12.2021
Line Cook/Helper/Cashier
Flavors Indian Cuisine
11.2020 - 02.2021
Customer Retention Representative
S&P Data
06.2020 - 10.2020
Customer Experience Sales Floor Associate
Walmart
10.2019 - 06.2020
Sales Executive
Gowrie Healthcare Pvt. Ltd.
02.2017 - 07.2019
BACHELOR OF SCIENCE - STATISTICS
THE MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA
DIPLOMA - BUSINESS ADMINISTRATION MARKETING
COLLEGE OF NORTH ATLANTIC
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