Summary
Overview
Work History
Education
Skills
Timeline
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Dhara Munjapara

Regina,SK

Summary

Dedicated and customer-focused Technical Support Associate with a commitment to delivering exceptional services. Seeking a position to leverage techinical expertise, problem solving skills, and excellent communication abilities to contribute to a positive customer experience.

Overview

5
5
years of professional experience

Work History

Technical Support Advisor

Accenture
01.2023 - 01.2024
  • Effectively communicated with customers through inbound calls, addressing inquires regarding products and services.
  • Timely and effectively resolved internet issue, utilizing defined tools and techniques to enhance the overall customer experience.
  • Actively listened to identify customer needs, providing troubleshooting assistance, and making product recommendations based on individual requirements.
  • Stayed abreast of changing technology and procedures to educate customers on the value of services, optimize usage, and ensure customer retention.
  • Took a consultative approach to own and resolve service-related problems, identifying root causes and coordinating with field technicians when necessary.

Customer Service Advisor

Concentrix
01.2020 - 06.2022
  • Provided customer service by responding to inquiries and resolving problems in a timely manner.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Identified customer needs and offered solutions to enhance the customer experience.
  • Collaborated with other departments to ensure quality service delivery for customers.
  • Developed relationships with customers through proactive follow-up on orders.

Technical Support Representative

Crossover
05.2019 - 12.2019
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Assisted customers with installation of new hardware and software applications.
  • Maintained detailed records of customer interactions and transactions.

Education

Bachelor of Science -

Veer Narmad South Gujarat University
Gujarat, India
04-2019

Skills

  • Strong technical knowledge and ability to stay updated on evolving technologies
  • Exceptional communication skills with a focus on active listening and effective problem-solving
  • Proficient in using multiple computer systems to research and document customer interaction
  • Demonstrated commitment to achieving and exceeding key performance indicators
  • Proven ability to work in a team environment, as well as independently

Timeline

Technical Support Advisor

Accenture
01.2023 - 01.2024

Customer Service Advisor

Concentrix
01.2020 - 06.2022

Technical Support Representative

Crossover
05.2019 - 12.2019

Bachelor of Science -

Veer Narmad South Gujarat University

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Dhara Munjapara