Dhara Dhara
Surrey,BC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Supervisor
Tim hortons
10.2022 - Current
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in field.
- Helped store management meet standards of service and quality in daily operations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Trained new employees and delegated daily tasks and responsibilities.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Service Associate
Chandigarh international Airport
12.2019 - 06.2022
- Provided timely and accurate information to customers regarding flight schedules, fares, and promotions
- Monitored and updated customer records to ensure accuracy and compliance with airline regulations
- Developed and implemented procedures for handling customer complaints and resolving disputes
- Collaborated with other departments to ensure customer issues are resolved in timely manner
- Researched and identified innovative solutions to improve customer service processes
- Monitored customer feedback and provided management with insights on customer sentiment.
Education
Associate of Arts -
LaSalle College
Vancouver, BC03.2024
Bachelor of Arts -
Punjabi University
Patiala, Punjab, India 05.2021
Airhostess diploma -
Frankfinn Institute of Airhostess Training
Chandigarh, India05.2019
Skills
- Critical thinking and problem solving
- Ability to Work Under Pressure
- Adaptability
- Ability to Multitask
- Computer Skills
- Expectation setting
- Operations Management
- Training and mentoring
- Waste Reduction
Personal Information
- Place of Birth: India
- Date of Birth: 01/22/01
- Nationality: Indian
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Athlete
1. Table-Tennis ( National level )
2. Badminton ( State level )
3. Swimming ( Basic knowledge )
Timeline
Supervisor
Tim hortons
10.2022 - Current
Customer Service Associate
Chandigarh international Airport
12.2019 - 06.2022
Associate of Arts -
LaSalle College
Bachelor of Arts -
Punjabi University
Airhostess diploma -
Frankfinn Institute of Airhostess Training
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