Dhanya Thomas
Winnipeg,MB
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dedicated worker with excellent communication, and time management. Frequently praised as hardworking, reliable and detail-oriented by peers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Coordinator
Direct Focus Marketing Communications Inc.
09.2022 - 04.2023
- Facilitated weekly status reports, project documentation and client billing.
- Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Updated internal databases with account information to maintain concise, clear records.
Customer Service Representative Supervisor
24-7 Intouch - L'Oreal
06.2020 - 09.2022
- Assisting customers via phone, chat or email with product questions, recommendations, application and routines, product concerns, and order issues or directing them to proper queues or departments for further assistance as needed. Primarily focused on Goodwill queue, completing refunds and replacements in ICA, and coordinating with brand Team Lead for issues that require approval or contacting clients for further assistance.
- Managed an average of over 70 cases per day.
- Assisting colleagues in Slack and Google Meets with questions, direction on proper procedures and resolving consumer concerns or directing them to members of leadership depending on their needs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Supervisor
BarBurrito
04.2018 - 09.2019
- Worked with POS system to place orders, manage bills and handle compensation for dissatisfied customers along with delivering excellent customer service.
- Bringing innovative ideas on board to improve customer base and loyalty, in turn, increasing restaurants profits.
- Oversaw daily operations of all members of the service team, including delegating tasks, training new staff and splitting tips at the end of each shift.
Credit Card Sales Representative (Seasonal)
JW Research Ltd.
04.2019 - 08.2019
- Improved productivity while reducing staffing and operational costs as well as meeting job expectations by maintaining an average of 2-3 sales per hour.
- Reviewed and approved all contracts prior to being submitted while keeping information secure and confidential.
- Determined specific needs and provided most appropriate levels of services to ensure consumer satisfaction and well-being.
Office Administrator
P. Kothari Accounting
05.2017 - 12.2017
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities including coordinating communication, financial processing, registration, recordkeeping and other administrative functions.
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
Education
Bachelor of Arts - Psychology And Biological Sciences
University of Manitoba
Winnipeg, MB05.2022
Skills
- Account Supervision and Management
- Work Task Prioritization
- Interpersonal Relationships
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
Certification
IELTS - 8.5/9
Timeline
Account Coordinator
Direct Focus Marketing Communications Inc.
09.2022 - 04.2023
Customer Service Representative Supervisor
24-7 Intouch - L'Oreal
06.2020 - 09.2022
Credit Card Sales Representative (Seasonal)
JW Research Ltd.
04.2019 - 08.2019
Supervisor
BarBurrito
04.2018 - 09.2019
Office Administrator
P. Kothari Accounting
05.2017 - 12.2017
Bachelor of Arts - Psychology And Biological Sciences
University of Manitoba
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