Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Dhanya Thomas

Winnipeg,MB

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Human Resources and Administrative Assistant

Avenir IT
07.2023 - Current
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Set up orientations and initial training for new employees.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Account Coordinator

Direct Focus Marketing Communications Inc.
09.2022 - 04.2023
  • Facilitated weekly status reports, project documentation and client billing.
  • Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
  • Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
  • Updated internal databases with account information to maintain concise, clear records.

Supervisor

BarBurrito
04.2018 - 09.2019
  • Worked with POS system to place orders, manage bills and handle compensation for dissatisfied customers along with delivering excellent customer service.
  • Bringing innovative ideas on board to improve customer base and loyalty, in turn, increasing restaurants profits.
  • Oversaw daily operations of all members of the service team, including delegating tasks, training new staff and splitting tips at the end of each shift.

Credit Card Sales Representative (Seasonal)

JW Research Ltd.
04.2019 - 08.2019
  • Improved productivity while reducing staffing and operational costs as well as meeting job expectations by maintaining an average of 2-3 sales per hour.
  • Reviewed and approved all contracts prior to being submitted while keeping information secure and confidential.
  • Determined specific needs and provided most appropriate levels of services to ensure consumer satisfaction and well-being.

Office Administrator

P. Kothari Accounting
05.2017 - 12.2017
  • Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities including coordinating communication, financial processing, registration, recordkeeping and other administrative functions.
  • Gathered financial information, prepared documents, and closed books.
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.

Education

Bachelor of Arts - Psychology And Biological Sciences

University of Manitoba
Winnipeg, MB
05.2022

Skills

  • Interpersonal Relationships
  • Talent Acquisition
  • Work Task Prioritization
  • Efficient and Detail-Oriented
  • Account Supervision and Management

Certification

IELTS - 8.5/9

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Marathi
Full Professional
Urdu
Professional Working
Tamil
Limited Working

Timeline

Human Resources and Administrative Assistant

Avenir IT
07.2023 - Current

Account Coordinator

Direct Focus Marketing Communications Inc.
09.2022 - 04.2023

Credit Card Sales Representative (Seasonal)

JW Research Ltd.
04.2019 - 08.2019

Supervisor

BarBurrito
04.2018 - 09.2019

Office Administrator

P. Kothari Accounting
05.2017 - 12.2017

Bachelor of Arts - Psychology And Biological Sciences

University of Manitoba

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Dhanya Thomas