Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Rajnish Kaur

Toronto,ON

Summary

Detail-oriented and results-driven professional with 7+ years of diverse experience in data analysis, quality control, and inventory management across BPO and manufacturing sectors in India and Canada. Proven track record in driving process improvement, ensuring compliance with quality standards, and using data-driven insights to inform business decisions. Adept in Excel and ERP systems. Currently contributing to supply chain efficiency in a fast-paced manufacturing environment in Canada

Overview

7
7
years of professional experience

Work History

Inventory Specialist

CT Bakery
12.2022 - Current
  • Manage inventory for a high-volume donut manufacturing facility, ensuring optimal stock levels for raw materials and finished goods.
  • Utilize ERP systems to track stock movements and reconcile physical inventory with system records.
  • Analyze usage trends, forecast demand, and coordinate with procurement to avoid shortages and overstocking.
  • Conduct regular cycle counts and full inventory audits, identifying discrepancies and implementing corrective measures.
  • Collaborate with production, warehousing, and logistics teams to streamline processes and reduce waste.


Key Achievements:


  • Reduced inventory discrepancies by 35% through process improvements.
  • Led the implementation of a barcode scanning system for improved traceability.

Quality Analyst

Kochar Infotech
09.2018 - 07.2022
  • Supervised and analyzed quality metrics for customer service operations, ensuring compliance with client SLAs and internal standards.
  • Conducted quality audits, provided feedback and training to agents, and implemented corrective action plans.
  • Produced detailed reports and dashboards to identify process gaps, improve customer experience, and drive performance.
  • Developed daily, weekly, and monthly performance dashboards and automated recurring reports using Excel.
  • Ensured data integrity, validated KPIs, and maintained documentation for audit purposes.


Key Achievements:


  • Improved quality scores across the floor by 20% through focused coaching and process changes.
  • Identified trends that helped reduce AHT (Average Handle Time) by 10%.

Education

Diploma - Hospitality Administration And Management

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
01-2024

Commerce

SSSS Modern High School
Punjab, India
03-2017

Skills

    Technical Skills

  • Data Tools: Excel (Advanced)
  • Quality Tools: Pareto Analysis, RCA, Fishbone Diagram
  • ERP Systems: Masterplan Data Collection, Fishbowl, Business Central
  • Key Skills

  • Data Analysis & Reporting
  • Quality Audits & Compliance
  • Inventory & Supply Chain Management
  • Performance Metrics & Dashboards
  • Performance Metrics & KPI Reporting
  • Root Cause Analysis (RCA)
  • Process Improvement & Documentation
  • Forecasting & Demand Planning
  • Attention to Detail & Accuracy
  • Cross-Functional Communication
  • Time Management & Prioritization

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Interests

  • Crafting and DIY Projects
  • Fashion and Style

Timeline

Inventory Specialist

CT Bakery
12.2022 - Current

Quality Analyst

Kochar Infotech
09.2018 - 07.2022

Diploma - Hospitality Administration And Management

Cambrian College of Applied Arts And Technology

Commerce

SSSS Modern High School
Rajnish Kaur